Environment
U-M Google, Jamboard
Issue
Google will retire the Google Jamboard service/app and physical device support on October 1, 2024, and officially shut down the service on December 31, 2024.
Resolution
Google announced in 2023 that they were retiring the Google Jamboard (whiteboarding) service/app, including the physical Jamboard devices ("kiosks").
Retirement timeline
- Starting on October 1, 2024:
- The Jamboard app (jamboard.google.com) will become view-only. You’ll no longer be able to create new or edit existing Jams on any platform, including the web, iOS, Android, and Jamboard physical devices.
- The 55-inch Jamboard device ("kiosk") will reach its Auto Update Expiration (AUE). You will no longer be able to use the device to join Google Meet sessions, and it will not save information to the cloud. Learn more about the Jamboard device end-of-life.
- Additionally, the device will no longer receive security or feature updates or be eligible for Google customer support.
- ITS will send targeted communications to Jamboard device owners at U-M in the coming months with more details.
- After December 31, 2024, you will no longer be able to access the Jamboard app or your Jam files, and any remaining Jam files will be deleted. The service will be officially shut down.
Actions to take before December 31
Before December 31, 2024, you should download and export your Jam files.
You can export a Jam file as a PDF or PNG file from your computer, the Jamboard mobile app, or Google Drive. You can also export a Jam file from a Jamboard device.
Note: In addition to enabling you to proactively export your Jams before the end of 2024, Google will automatically convert any remaining Jams to PDF files and save them to each owner's Google Drive in the same place they were originally stored. This will not require any further input from you and will help ensure Jam files are converted and not deleted. Google states they will share more information about this process in the coming months.
Additional Information
- Banners began appearing at jamboard.google.com stating: "Jamboard is going away on October 1." (A screenshot is attached to this article.)
- ITS will not provide or recommend an alternative solution to replace the Google Jamboard whiteboarding service. If you are interested in another whiteboarding service, you should explore other third-party solutions.
- Google Help Center: Google Jamboard is winding down
- Google Help Center: Prepare for Jamboard to wind down
Need additional information or assistance? Contact the ITS Service Center.