MPrint and the PaperCut Client

Environment

MPrint, PaperCut Client

Issue

Why should I use the PaperCut client?

Resolution

PaperCut Client

The PaperCut client is an application that passes information from our servers to your computer and, when necessary, from your computer to our servers. The client provides helpful information to you such as notifying you if you try to print to a printer that has been disabled (due to hardware failure, for example). In certain circumstances, the PaperCut client will prompt you for additional information before your print job will be submitted to the printer. If you do not have the client, or otherwise fail to respond in 10 minutes, your print job will be deleted. For this reason, we strongly encourage you to have the PaperCut client installed and running at all times.

If you are logged into your computer using an account other than your uniqname, PaperCut may prompt you for your credentials to log you in.

1. Type in your uniqname and UMICH (Level-1) password
2. Check the “Remember my identity” box to avoid receiving this prompt in the future.

Removing Saved Credentials

The PaperCut client has the ability to remember your identity when using your computer. If you do check the Remember my identity box, the username will be saved. If you accidentally use the wrong log-in information for the PaperCut client, and told it to save your credentials, you will need to clear the saved credentials.

To clear the saved credentials:

1. Open the PaperCut client configuration properties file. It can be located in the following locations:
   • Windows 10: C:\Users\[uniqname]\pc-client.properties
   • Mac: /Users/[username]/Library/Preferences/PCClient/config.properties
2. Locate the neverrequestidentity line item.
3. Change the value from Y to N. It should appear: #neverrequestidentity=N.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.