Adobe Creative Cloud Availability and Installation

Environment

Adobe Creative Cloud

Issue

How do I download and install Adobe Creative Cloud? 

Resolution

  • Download Adobe Creative Cloud here
  • Visit Adobe.com and click Sign In or open the Creative Cloud App.
  • Enter your U-M email address (Michigan Medicine - use your uniqname@med.umich.edu) and click Continue.
  • Select ​Company or School Account.

Troubleshooting:

  • If you don't see the correct software titles after signing in, you likely selected the wrong account (license) type. Sign out and log back in using the other account type.
  • You cannot access Adobe Creative Cloud UM licensing until 24 hours after your uniqname was created.

Additional Information

Creative Cloud is automatically available to all active students, faculty, and regular full- and part-time staff on the Ann Arbor, Dearborn, Flint and Michigan Medicine campuses.

Update: Recent U-M graduates – including all campuses and Michigan Medicine – are being offered an extended four months of complimentary Adobe Creative Cloud when you migrate your school-owned account to a new personal account. To receive your Creative Cloud access and redemption code, go to graduation.adobe.com before August 15, 2020 and follow these student asset migration steps. Your four months of complimentary access begins at the time of redemption. Please see this webpage and FAQ for additional information.

Creative Cloud is not automatically available to the following (If you are not automatically eligible for Creative Cloud but need it for university related activities, you may request access by completing the Adobe access request form (must be logged in to your @umich.edu account):

  • Affiliates with the HR role of "Trades"
  • Temporary Staff
  • Sponsored Affiliates
  • Retirees
  • Alumni

ITS Adobe Creative Cloud Support & FAQ can be found here

Michigan Medicine Adobe FAQ can be found here

Details

Article ID: 2881
Created
Thu 6/11/20 1:38 PM
Modified
Fri 7/17/20 10:20 AM