Getting Started with Adobe Creative Cloud

Environment

Adobe Creative Cloud

Issue

How do I download and install Adobe Creative Cloud? 

Resolution

Creative Cloud is automatically available to all active students, faculty, and regular full- and part-time staff on the Ann Arbor, Dearborn, Flint and Michigan Medicine campuses (Note: Activation of the license occurs 24 hours after employee/student start date). For more information regarding eligibility to U-M Adobe Creative Cloud Account please see this article.

MiWorkspace Customers

  • Download Adobe apps from Software Center following these instructions

Non MiWorkspace Customers

  • Download Adobe Creative Cloud here
  • Visit Adobe.com and click Sign In or open the Creative Cloud App

Login Information

  • Enter your U-M email address (uniqname@umich.edu) and click Continue (MichMed customers too)
  • Select ​Company or School Account (or school/work account)

Troubleshooting

  • Make sure to log out and log back in after installing the software
  • If you don't see the correct software titles after signing in, you likely selected the wrong account (license) type
    • Sign out and log back in using the other account type
  • You cannot access Adobe Creative Cloud U-M licensing until 24 hours after your uniqname was created or your new U-M affiliations are loaded

Additional Information

  • ITS Adobe Creative Cloud Support & FAQ
  • Michigan Medicine Affiliates will need to get help from HITS for Adobe software installation
    • Adobe does use the UMICH (Level-1) password for access, even for Michigan Medicine

Need additional information or assistance? Contact the ITS Service Center.

Details

Article ID: 2881
Created
Thu 6/11/20 1:38 PM
Modified
Wed 9/28/22 6:01 PM