Setting Up Michigan Medicine Outlook on Macintosh (Office 365)

Tags HITS UMED

Environment

UMHS Exchange, Office 365, Macintosh, UHS, College of Pharmacy, Outlook

Issue

How to set up Michigan Medicine Exchange e-mail on Macintosh Computers using Microsoft Outlook (Office 365)

Resolution

Connect Via VPN

Personally-owned and Izzy-Managed Macs (including MiWorkspace computers) must use the "UMHS SSL VPN" profile.

Activate Office 365

Note: Microsoft Office 365 must be activated for the user prior to taking any other step. If you have not yet activated Office 365, see Install and Activate Microsoft 365 for Mac

Set up Michigan Medicine Outlook

  1. Open Microsoft Outlook.
  2. You will see a screen asking you to "Add <uniqname>@umich.edu." Click "Add Others."
  3. At the next screen, enter "<uniqname>@med.umich.edu" as your email address and click "Continue."
  4. NOTE: If you get a variation of the following screen instead, you will want to click "Switch Back," which will cause Outlook to relaunch and you should reenter your "@med.umich.edu" e-mail address as above in step 3.

    Exchange is not supported. We can not add username@med.umich.edu, and more text. Under the text are two buttons: OK and Switch Back.
  5. At the "Exchange" screen that follows, enter UMHS\youruniqname in the DOMAIN\username line and your UMICH password for the password and click "Add Account."

    Form with Method: Username and Password selected. Under that is field labeled Email Address which is populated with uniqname@med.umich.edu. Under that is field labeled DOMAIN/username or Email with UMHS\uniqname. Password is filled in and Server field is empty.,
     
  6. After the account is added, click "Done" on the next screen and Outlook should start populating account data.

    Final page with a green checkmark and uniqname@med.umich.edu has been added. Under that are two buttons: Add Another Account and Done

Additional Information

  • If Outlook is already installed/being used on a MacOS computer and you see a pop-up about "outlook was redirected to the server autodiscover[...]" you will need to check the box for "always use my response" and deny, then click Outlook > Preferences > Accounts and remove and re-add the account.
  • Another way to access email is through the Windows Virtual Desktop. Users can request access to WVD through the Michigan Medicine Help Center: https://michmed.service-now.com/sp?id=sc_cat_item&sys_id=d1bdad861b0858182ce27599cc4bcba6
  • Contact HITS

Need additional information or assistance? Contact the ITS Service Center.

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