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Setting Up Michigan Medicine Outlook on Macintosh (Office 365)

Tags HITS UMED

Environment

UMHS Exchange, Office 365, Macintosh, UHS, Outlook

Issue

How to set up Michigan Medicine Exchange e-mail on Macintosh Computers using Microsoft Outlook (Office 365)

Resolution

Between now and the end of 2021, Health Information Technology & Services (HITS) will upgrade approximately 48,000 Outlook accounts from onsite servers to the cloud — marking the next major step in making the full Microsoft 365 (M365) experience available to everyone across Michigan Medicine.

Migration will not require reconfiguration for existing Outlook clients and new Outlook client configuration process will not change outside of no longer needing to use the VPN to connect the Outlook client.

Outlook Web Client interface has changed dramatically, and now offer more functionality. After a user is migrated, Outlook through the Web can be accessed at Office.com using level 2 credentials to authenticate.


Connect Via VPN

Personally-owned and Izzy-Managed Macs (including MiWorkspace computers) must use one of the following Cisco AnyConnect VPN profiles before using Outlook, unless you are on a Michigan Medicine building network. (NOTE: Personally-owned computers may only have the "UMHS SSL VPN" option.)

  • UMHS SSL VPN
  • UMVPN - Med Exchange Off Campus
  • UMVPN - Med Exchange On Campus

Activate Office 365

Note: Microsoft Office 365 must be activated for the user prior to taking any other step. If you have not yet activated Office 365, see Install and Activate Microsoft 365 for Mac

Set up Michigan Medicine Outlook

  1. Open Microsoft Outlook
  2. You will see a screen asking you to "Add <uniqname>@umich.edu." Click "Add Others"

    Page labeled Set up Your Email. It has an Outlook logo and the words "We found one email account/Do you want to add it?" Under that are two buttons: Add uniqname@umich.edu and Add Others

     
  3. At the next screen, enter "<uniqname>@med.umich.edu" as your email address and click "Continue"

    Page labeled Set up Your Email. It has an Outlook logo and the words "Please enter your email address" under that is a box labeled Email with a sample uniqname@med.umich.edu. Under that is a button labeled Continue
     
  4. NOTE: If you get a variation of the following screen instead, you will want to click "Switch Back," which will cause Outlook to relaunch and you should reenter your "@med.umich.edu" e-mail address as above in step 3

    Page with triangle with exclamation point and the following text: Exchange is not supported. We can not add username@med.umich.edu, and more text. Under the text are two buttons: OK and Switch Back.
  5. At the "Exchange" screen that follows, enter UMHS\youruniqname in the DOMAIN\username line and your Michigan Medicine (Level-2) password for the password and click "Add Account"

    Form with Method: Username and Password selected. Under that is field labeled Email Address which is populated with uniqname@med.umich.edu. Under that is field labeled DOMAIN/username or Email with UMHS\uniqname. Password is filled in and Server field is empty.,
     
  6. After the account is added, click "Done" on the next screen and Outlook should start populating account data

    Final page with a green checkmark and uniqname@med.umich.edu has been added. Under that are two buttons: Add Another Account and Done

Additional Information

  • If Outlook is already installed/being used on a MacOS computer and you see a pop-up about "outlook was redirected to the server autodiscover[...]" you will need to check the box for "always use my response" and deny, then click Outlook > Preferences > Accounts and remove and re-add the account.

Project Related Links from HITS:

Need additional information or assistance? Contact the ITS Service Center.

Details

Article ID: 4233
Created
Wed 1/6/21 12:09 PM
Modified
Tue 11/16/21 4:00 PM