What Happens When My Storage is Full in U-M Google?

Environment

U-M Google, Drive, Mail, Photos, Drive for desktop

Issue

Google has alerted me that I’ve reached my storage limit, and my storage is full. What does this mean, and what should I do?

Resolution

There are two scenarios where you may be alerted by Google that you've reached your storage limit: in your individual account (or Shared Account) and in a shared drive you manage. It is important to note that the over-limit experiences for each are separate (i.e., if you are over limit in your individual account, you can still use shared drives normally. Also, if you are over limit in a shared drive, you can still use your individual account (and other shared drives) normally).

Individual account (or Shared Account)

When you reach the storage limit on your individual U-M Google account (or Shared Account), your access to services such as Drive, Gmail, and Photos will be affected in the following ways:

  • Gmail: Your email will not be affected, and you can still send and receive email.
    • Note that any emails and attachments you receive will continue to count against your total storage usage.
  • Drive:
    • You cannot sync or upload new files.
    • You cannot create new Google file types such as Google Docs, Sheets, Slides, Drawings, Forms, Jamboards, etc.
    • Until you reduce the amount of storage you use, neither you nor anyone else (i.e., collaborators shared on the file) will be able to edit the affected files you own.
      • Additionally, collaborators cannot add to or edit files in affected folder structures where the parent/root level folder is owned by someone whose storage is full. (For example, Person A owns files in a folder owned by Person B. If Person B’s storage is full, Person A cannot edit their owned files in Person B’s folder.)
    • Syncs stop between your computer's Google Drive for desktop folder and My Drive.
    • You can still share your files with other collaborators. Those collaborators can still also make copies of any of your affected files.
  • Photos: You cannot sync or upload additional photos or videos.
  • Takeout: You can continue to use Google Takeout to export your Google account data.

Shared drive

When you reach the storage limit on a Google shared drive of which you are a Manager, some functionalities in that specific drive will be affected in the following ways:

  • All members and collaborators cannot move, create, upload, or copy content (including Google file types) into the shared drive when the storage is full or if the item they are trying to move/create/upload/copy will cause the storage to exceed the limit.
  • All members and collaborators will still have access to view, comment, and edit (depending on their permission level) existing files and folders within the shared drive.
You will need to reduce the amount of storage in your account / shared drive before full functionality will be restored and the banners disappear. Refer to Tips for Cleaning Up Your U-M Google Account for additional information on reducing your storage in Google.

Additional Information

U-M Google Storage Project site

Need additional information or assistance? Contact the ITS Service Center.

Details

Article ID: 9279
Created
Mon 11/14/22 1:28 PM
Modified
Fri 9/22/23 1:15 PM

Related Articles (5)

This article provides information on how to check your storage usage/limit in U-M Google for both individual accounts and shared drives.
This article provides information on emptying the Trash in Google Drive to update the current storage usage displayed.
This article provides information on why you are receiving the "no longer accepting responses" error on a Google Form you own.
This article provides information on the Google message someone might notice when a file owner's account is over its storage limit: "The file is view-only. No edits can be made to this file. Contact file owner for details."
This article provides information on what the Google storage limit alerts/banners mean, why they show up on your U-M Google account, and how you can get rid of them.