Environment
U-M Slack
Issue
How can internal users (members) of U-M Slack communicate with external users (guests)?
Resolution
At this time, people external to the University of Michigan can only be added to U-M Slack workspaces as single-channel guests. Multi-channel guest accounts are currently unavailable.
Single-channel guests are restricted to a single channel within a workspace. This is the only way they are able to communicate with a group of people within U-M Slack. They will not have access to any other channels within the workspace.
Single-channel guests can communicate via Direct Message (DM). Single-channel guests can receive a DM from any member within the workspace, even if that member is not in the same channel; however, single-channel guests can only start a DM with members of the channel they are in.
Additional Information
More information regarding Guest accounts in Slack, including a table of permissions, is available at https://slack.com/help/articles/202518103-Understand-guest-roles-in-Slack
Need additional information or assistance? Contact the ITS Service Center.