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Other services provided to the University community, including computer security, TeamDynamix, ResponsiBLUE, and telephone services.
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TeamDynamix
Knowledge articles related to the ITS implementation of TeamDynamix.
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Articles (60)
12twenty Login Error, "A user with SSO ID...could not be found."
This article explains who to contact for assistance with 12twenty login errors.
Add a Generative AI Event to the genai.umich.edu
Can Multiple U-M Careers Accounts be Combined or Deleted?
Can't Connect My OpenAI Account/Product to My U-M Google or Microsoft 365 Account
This article provides information on why you can't connect your OpenAI account/products to your U-M Google or U-M Microsoft 365 accounts.
CC’ing Customers in TeamDynamix
Community Matters Online Courses
Correct a Problem with Undelivered Messages Addressed to an Individual
Creating a Parent/Problem Ticket and Attaching Child Tickets
Creating a Report to Show Most Popular Knowledge Articles
Digital Signage - Adding a Playlist to a Digital Sign or Group of Digital Signs
A breakdown of how to add a playlist to your sign or signs. A playlist can be a timesaving tool that allows you to apply the same content across multiple signs more efficiently.
Digital Signage - How to Deploy a Sign
Document Imaging: ImageNow Printer not Responding, Not Printing, or Print Queue says Spooling
Document Imaging: Trouble Opening PDF Documents
Users see a blank screen when opening documents in Perceptive, or the document flashes open but disappears.
Electronically Sign Forms/Documents
Eligibility for ITS AI Services
eSignature: SignNow New Account Request
eSignature: Uploading a Form to SignNow with Calculated Fields
eSignature: Audit Trail or History for a Completed SignNow Document
eSignature: Can an Expiration Date be Set on a Created Signing Link?
eSignature: Email Accounts Other than @umich.edu when Requesting a SignNow Account
eSignature: Issues When Logging into SignNow
eSignature: Not Able to Download Signed SignNow Document
eSignature: SignNow Resetting Cache
How to fix odd behavior with SignNow (i.e., features you used to have are gone or changed) by resetting the cache just for SignNow.
eSignature: Timestamp or e-Signature ID Not Visible Under the Signature; Timestamp displaying odd time zone
eSignature: Unable to Upload Documents in SignNow / Subscription Expired Message
e-Signature: User is Banned from SignNow or Account Deactivated
eSignature: Users CC’d on Signature Document Request Do Not receive Link when Complete
eSignature: Users Must have a SignNow account to be Added to a Team
Gartner Provided by U-M Library
Get Help with Sensitive Data Guidelines and Other University Security Policies
Getting Help with Spartan Chemistry Modeling Software
How to Find Publicly Available U-M Contact Information
Improving U-M GPT Prompts
Best practices for refining prompts in U-M GPT
Major Incident: Resources for Unit IT Partners
Michigan Medicine's Email Populations for Targeted Email Include Medical School
Name on COVID Vaccination Card Does Not Match U-M Name of Record due to Privacy Flag
Recognize Spam, Phishing, or Otherwise Suspicious Email
Removing the "You have... pending items" Summary in TeamDynamix
Request a Banner in the Michigan App
Request Generative AI Software
Requesting Jobs/Jobsets After Hours
Run Diagnostics Before Taking Computer to Tech Repair
Troubleshooting and diagnostics before taking to Tech Repair
Spoofed Caller ID - Appears that Call is Internal to University of Michigan
Subscribe to the University Record in Print
Support for mfield.umich.edu
Support for Michigan Language Assessment Tests or Certificates
This article provides contact information for users looking for assistance with exams (and related information) that is managed by the Michigan Language Assessment team.
Suspicious or Concerning "Windows Defender Security Warning" Pop-Up/Alert
Targeted Email: Adding New Target Populations to the Population Selection Dropdown Menu
Targeted Email: Approval Process
U-M faculty, staff, and students may request a mass distribution to specified populations of U-M employees and Ann Arbor students, or request a data file for use with their email applications or services. This article describes the approval process which is required for all requests.
Targeted Email: Getting Started
Targeted Email: ITS Assistance and Test Messages When Submitting a Request
TeamDymamix is a No-Cost Service
ITS offers the TeamDynamix Service at no cost to U-M units
TeamDynamix Reports - How to Transfer Ownership
Truncated Comments When Using Brackets in TeamDynamix
Explanation of the circumstances when brackets will truncate a TDX comment.
umichWORKS Slack Workspace Information
This article outlines what the umichWORKS workspace is and how invitations to the space work.
Uniqname Change: Effect On Email
This article provides information on what happens to your old uniqname's email when you change your uniqname and whether you will still have access to the old emails.
Using KCS Methodology for TeamDynamix Knowledge
Where to Find the ITS Status Page?
Which Hardware is Certified for New MiWorkspace Computer Orders?
YouthHub Support
This article explains who users should contact for assistance with YouthHub.
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