Other University Business

Other services provided to the University community, including computer security, TeamDynamix, ResponsiBLUE, and telephone services.

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TeamDynamix

Knowledge articles related to the ITS implementation of TeamDynamix.
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Articles (61)

12twenty Login Error, "A user with SSO ID...could not be found."

This article explains who to contact for assistance with 12twenty login errors.

Add a Generative AI Event to the genai.umich.edu

Adding New Target Populations to Targeted Email Dropdown Menu

Can Multiple U-M Careers Accounts be Combined or Deleted?

Can't Connect My OpenAI Account/Product to My U-M Google or Microsoft 365 Account

This article provides information on why you can't connect your OpenAI account/products to your U-M Google or U-M Microsoft 365 accounts.

CC’ing Customers in TeamDynamix

Community Matters Online Courses

Correct a Problem with Undelivered Messages Addressed to an Individual

Creating a Parent/Problem Ticket and Attaching Child Tickets

Creating a Report to Show Most Popular Knowledge Articles

Digital Signage - Adding a Playlist to a Digital Sign or Group of Digital Signs

A breakdown of how to add a playlist to your sign or signs. A playlist can be a timesaving tool that allows you to apply the same content across multiple signs more efficiently.

Digital Signage - How to Deploy a Sign

Document Imaging: ImageNow Printer not Responding, Not Printing, or Print Queue says Spooling

Document Imaging: Trouble Opening PDF Documents

Users see a blank screen when opening documents in Perceptive, or the document flashes open but disappears.

Electronically Sign Forms/Documents

Eligibility for ITS AI Services

eSignature: SignNow New Account Request

eSignature: Uploading a Form to SignNow with Calculated Fields

eSignature: Audit Trail or History for a Completed SignNow Document

eSignature: Can an Expiration Date be Set on a Created Signing Link?

eSignature: Email Accounts Other than @umich.edu when Requesting a SignNow Account

eSignature: Issues When Logging into SignNow

eSignature: Not Able to Download Signed SignNow Document

eSignature: Signer Seeing Error Message when Completing SignNow Document: There Was a Problem Signing the Document

eSignature: SignNow Resetting Cache

How to fix odd behavior with SignNow (i.e., features you used to have are gone or changed) by resetting the cache just for SignNow.

eSignature: Timestamp or e-Signature ID Not Visible Under the Signature; Timestamp displaying odd time zone

e-Signature: User is Banned from SignNow

eSignature: Users CC’d on Signature Document Request Do Not receive Link when Complete

eSignature: Users Must have a SignNow account to be Added to a Team

Gartner Provided by U-M Library

Get Help with Sensitive Data Guidelines and Other University Security Policies

Getting Help with Spartan Chemistry Modeling Software

Getting Started with Targeted Email

How to Find Publicly Available U-M Contact Information

Improving U-M GPT Prompts

Best practices for refining prompts in U-M GPT

ITS Assistance and Test Messages in Targeted Email Self-Service Form

Major Incident: Resources for Unit IT Partners

Michigan Medicine's Email Populations for Targeted Email Include Medical School

Name on COVID Vaccination Card Does Not Match U-M Name of Record due to Privacy Flag

Recognize Spam, Phishing, or Otherwise Suspicious Email

Removing the "You have... pending items" Summary in TeamDynamix

Request Generative AI Software

Requesting Jobs/Jobsets After Hours

Run Diagnostics Before Taking Computer to Tech Repair

Troubleshooting and diagnostics before taking to Tech Repair

Spoofed Caller ID - Appears that Call is Internal to University of Michigan

Subscribe to the University Record in Print

Support for mfield.umich.edu

Support for Michigan Language Assessment Tests or Certificates

This article provides contact information for users looking for assistance with exams (and related information) that is managed by the Michigan Language Assessment team.

Suspicious or Concerning "Windows Defender Security Warning" Pop-Up/Alert

Targeted Email: Approval Process

U-M faculty, staff, and students may request a mass distribution to specified populations of U-M employees and Ann Arbor students, or request a data file for use with their email applications or services. This article describes the approval process which is required for all requests.

TeamDymamix is a No-Cost Service

ITS offers the TeamDynamix Service at no cost to U-M units

TeamDynamix Reports - How to Transfer Ownership

Truncated Comments When Using Brackets in TeamDynamix

Explanation of the circumstances when brackets will truncate a TDX comment.

umichWORKS Slack Workspace Information

This article outlines what the umichWORKS workspace is and how invitations to the space work.

Unable to Upload Documents in SignNow / Subscription Expired Message

Uniqname Change: Effect On Email

This article provides information on what happens to your old uniqname's email when you change your uniqname and whether you will still have access to the old emails.

Using KCS Methodology for TeamDynamix Knowledge

Using the 'Supporting Documentation' Upload Button for Targeted Email

Where to Find the ITS Status Page?

Which Hardware is Certified for New MiWorkspace Computer Orders?

YouthHub Support

This article explains who users should contact for assistance with YouthHub.