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Other University Business

Other services provided to the University community, including computer security

Articles (39)

About My Assignments in TeamDynamix

Attaching Files to a Ticket in the TeamDynamix Client Portal

Automated Response When Emailing TeamDynamix@umich.edu

Correct a Problem with Undelivered Messages Addressed to an Individual

Creating a Parent/Problem Ticket and Associating a Child Ticket

Creating a Report to Show Most Popular Knowledge Articles

Document Imaging - ImageNow Printer not Responding or Print Queue says Spooling

Document Imaging: Set ImageNow Printer to Color for the Perceptive Content Client

Email Someone Who is not the Requestor on a TeamDynamix Ticket

Options for emailing people other than the requestor can be found on a ticket's update form.

eSignature: Uploading a Form to SignNow with Calculated Fields

eSignature: Can an Expiration Date be Set on a Created Signing Link?

eSignature: Issues when logging into SignNow

eSignature: Not Able to Download Signed SignNow Document

eSignature: Signer Seeing Error Message when Completing SignNow Document: There Was a Problem Signing the Document

eSignature: Users CC’d on Signature Document Request Do Not receive Link when Complete

eSignature: Users Must have a SignNow account to be Added to a Team

eSignature: Using Email Accounts Other than @umich.edu with SignNow

Explanation of Ticket Status in TeamDynamix

Explanations of Impact, Urgency and Priority in TeamDynamix

Guidelines for the Impact, Urgency and Priority fields in TeamDynamix tickets.

Get Help with Sensitive Data Guidelines and Other University Security Policies

Handling Requests for TeamDynamix Access

How to Find Publicly Available U-M Contact Information

Importing Tickets with the TeamDynamix Import Tool

TeamDynamix has an import tool that can be used to transfer tickets from ServiceNow and other non-TDX ticketing applications.

Recognize Spam, Phishing, or Otherwise Suspicious Email

Requests for University Merchandise

Spoofed Caller ID - Appears that Call is Internal to University of Michigan

TeamDymamix is a No-Cost Service

ITS offers the TeamDynamix Service at no cost to U-M units

TeamDynamix Best Practice: Always Assign Tickets to a Group Before Assigning to an Individual

TeamDynamix Campus Support

Links to help desks and support teams across campus. All of these teams use TeamDynamix and send from an email address of TeamDynamix.umich.edu. Use this list to get help from the correct team.

TeamDynamix Name Search--How it Works

TeamDynamix Person Records with Inactive Status: Deceased, Terminated, Sponsorship Expired

TeamDynamix Reporting Data Dictionary

TeamDynamix Reports - How to Transfer Ownership

TeamDynamix Upgrade 11.2 10/10/2020

TeamDynamix Vendor Enhancements

Troubleshoot Cable Television in Northwood Housing

Using the TeamDynamix Hub to Transfer Tickets to Other Applications

The Hub is a way to transfer tickets between the TeamDynamix Ticketing applications used by campus schools, colleges, and administrative units. This knowledge article explains how transfer tickets using the Hub.

View a TeamDynamix Ticket Where I'm Not the Caller/Requestor

Which Hardware is Certified for New MiWorkspace Computer Orders?