eSignature: Not Able to Download Signed SignNow Document

Environment

SignNow

Issue

You are not able to download a signed completed SignNow document using the link in the email you received

Resolution

Possible reasons why you can no longer access the link in the email:

  • You cleared your cache. If you did this some time after you signed the document, the connection to the signed document link is lost. You will need to contact the person who sent out the document for signature to get a copy of the signed document.
  • You are using a different web browser than the one that you used when you signed the document. If you are, you will not be able to use the link to download the signed completed document. If you use the same web browser that you did when you signed your document, you should be able to access the document again.  The SignNow application is heavily dependent on the cookies and cache to function correctly.

Additional Information

Details

Article ID: 3503
Created
Wed 8/26/20 1:59 PM
Modified
Mon 9/21/20 3:56 PM