Environment
SignNow
Issue
You may be presented with an error (SSO Error: Invalid domain given) and SignNow login screen that requests an email and password. SignNow uses the university's weblogin, so you should not enter this information on SignNow's login screen.
Resolution
- Use the orange U-M SignNow Login button at this website: https://its.umich.edu/enterprise/administrative-systems/signnow/
- You may be successful in logging in right away from this link.
- If not, continue with the following steps
- An error pops up briefly and a SignNow Login page appears asking you to enter in your email address and password or log in with Facebook or Google.
Do not enter any email or password on this page. Instead, click Login with SSO at the bottom of the screen.
- Enter your umich.edu email address (i.e., NO med.umich.edu emails!) and click Log in
- You are logged into SignNow
Additional Information
On rare occasions, users may receive an error twice. If that occurs, follow the instructions again and it should be successful the second time. ITS is working with the vendor to resolve this behavior.
Need additional information or assistance? Contact the ITS Service Center.