Digital Signage - How to Deploy a Sign

Environment

Content Manager Desktop by Four Winds Interactive

Issue

How to deploy content to my digital sign(s).

Resolution

1. Sign in to Content Manager Desktop via Microsoft Remote Desktop
   • ​​​​​​If you are off-campus, first connect to the VPN
2. Open the program Content Manager Desktop 
   • The icon is a green eye in the top left corner of the desktop
3. In Content Manager, click on + next to the "pink building" icon until you find your unit's name
4. To deploy all of the signs in your unit, right-click on your unit and select Deploy
   • ​​​​​​​​​​​​​​To deploy an individual sign click on the + next to the "pink building" icon again to see individual signs
   • Right-click on the sign you wish to deploy, select Deploy
5. Once the deployment is complete the banner will turn green

There are a few common issues that can occur during the deployment. If an issue occurs, instead of a green banner you will see a red banner, and it can state any of the following:

• Player is not configured
  • ​​​​​​​ The PC that runs your sign is off or does not have a network connection.
  • You cannot deploy until this is resolved.
• Source file not found
  • A file that your sign uses is stored somewhere to which you do not have access (and neither does ITS) this is likely in another Content Manager's personal storage.
  • You can deploy but that particular image will be missing when the sign needs it.
• Source file not found, but deployment file exists
  • You do not have access to the original file, but the Player PC already has a copy, it may be out of date - you can still deploy.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.