eSignature: Users Must have a SignNow account to be Added to a Team

Environment

SignNow

Issue

Team owners are adding additional users to a SignNow Team when the user email account does not have a SignNow account (subscription) that has been created by the Access and Accounts team. 

Resolution

  • It has been recommended that groups who need to share documents should use the Team functionality within SignNow. 
  • Before adding team members, the team owner should check with the users to verify the users have created an account with SignNow by going to the University of Michigan E-signature Service - SignNow website and selecting the Request a New Account button. This request goes to the Access and Accounts team that creates a subscription for the user using their @UMICH.EDU email address. 
  • Once the users have received notification that their account has been created, they can let the team owner know so the team owner can add the user to the team.

Our enterprise version of the SignNow application allows all users with the @umich.edu extension to log into the application since we are using the Single Sign-On (SSO) authentication tool.  When a user is added to a team without an account, they are given a 7-day trial account. If the user is added to the team and does not have an account, after 7 days the user will see a message at the top of the SignNow application telling them their subscription needs to be updated. The user needs to contact the ITS Help Desk so their account can be corrected when they see this message.

Additional Information

 

Details

Article ID: 3499
Created
Wed 8/26/20 12:02 PM
Modified
Wed 8/26/20 6:40 PM