Environment
SignNow
Issue
Team owners are adding additional users to a SignNow Team when the user email account does not have a SignNow account (subscription) that has been created by the ITS Access and Accounts team.
Resolution
Groups who need to share documents should use the Team functionality within SignNow.
- Before adding team members, the team owner should check with the users to verify the users have created an account with SignNow by going to the University of Michigan E-signature Service - SignNow website and selecting the Request a New Account button
- This request goes to the ITS Access and Accounts team that creates a subscription for the user using their @UMICH.EDU email address
- Once the team members have received notification that their account has been created, they can let the team owner know so the team owner can add the member to the team.
U-M's enterprise version of the SignNow application allows all users with the @umich.edu extension to log into the application since we are using the Single Sign-On (SSO) authentication tool. When a team member is added to a team without an account, they are given a 7-day trial account. After 7 days, if the team member has not created an account, they will see a message at the top of the SignNow application telling them their subscription needs to be updated. Any team member who receives this message needs to contact the ITS Service Center so their account can be corrected.
Additional Information
Need additional information or assistance? Contact the ITS Service Center.