TeamDynamix

How customers can find and add comments to their tickets

This article is intended to assist end-users and support staff with attaching Dropbox files to TeamDynamix tickets.
Doing so will allow attachments within a TeamDynamix ticket to be restricted to the individuals that were provided access through Dropbox.

How to monitor TeamDynamix tickets you're interested in, but not responsible for

Some pronouns set in MCommunity will be synchronized to TeamDynamix (TDX)

Details of the project management features introduced in the TDx 11.9 release.

Links to help desks and support teams across campus. All of these teams use TeamDynamix and send from an email address of TeamDynamix.umich.edu. Use this list to get help from the correct team.

Permissions that are specific to the TDX PPM tool and what each permission allows the user to accomplish.

Examples of how to find tickets assigned to your team, your service or the individuals on your team

Reporting in TeamDynamix offers many fields related to who is responsible for/assigned to the ticket. This article explains the difference between Prim Resp/Prim Resp Group and Responsibility/Resp Group.