Environment
U-M Google, Gmail
Issue
Emails that I've replied to or forwarded are not appearing in the Sent folder of my U-M Google Mail account. Why is this, and how do I fix it?
Resolution
When Conversation view is enabled in your U-M Google Mail settings, and the original email thread that was replied to or forwarded has been deleted from your Inbox, the entire email thread with your replies/forwards will also be deleted from the Sent folder.
To prevent email replies or forwards from being deleted, turn off Conversation view in your Gmail settings. Refer to Google: Turn Conversation View On/Off in Gmail for instructions.
Alternatively, you can delete only specific messages within the email thread, without deleting the entire thread:
- Click on the specific email you want to delete in the thread.
- Click the three-dots icon to the right of the email and select Delete. (There is no confirmation pop-up, so ensure you really want to delete the specific threaded message.)
Additional Information
Need additional information or assistance? Contact the ITS Service Center.