Remote Office Hours Queue General Information and Resources

Environment

Remote Office Hours Queue

Issue

What is Remote Office Hours Queue and how do I use it?

Resolution

What is Remote Office Hours Queue?

The Remote Office Hours Queue (ROHQ) is a virtual queuing tool that allows meeting hosts to manage queues of attendees waiting to meet with them for private one-on-one meetings online, via Zoom videoconferencing or in person. This tool is for hosts who prefer to have one-on-one meetings with attendees rather than host office hours or other meetings in a group format.

Where do I access ROHQ?

https://officehours.it.umich.edu/

Hosts and attendees must log in to ROHQ using U-M Weblogin.

Who can use ROHQ?

There are two roles in ROHQ: hosts and attendees (for more information on what these roles are and what they can do, see Remote Office Hours Queue documentation)

  • Who can be a host: Anyone who can log in with U-M Weblogin and is eligible for a U-M Zoom account may be a queue host. Hosts are often (but not always!) faculty, GSIs, or advisers.
  • Who can be an attendee: Anyone who can log in with U-M Weblogin with a uniqname and password (i.e. not friend accounts) may be a queue attendee (no Zoom account is required for attendees). Attendees are often (but not always!) students.

How do I use ROHQ?

ROHQ has user-facing guides at https://documentation.its.umich.edu/office-hours. These guides can also be accessed from any page of the Remote Office Hours Queue application by clicking on the 'Resources & Support' link in the upper right-hand corner of your screen (navigation bar).

ROHQ also guides specifically for hosts and attendees (also linked from the above general guide):

Which browsers work best with ROHQ?

Remote Office Hours Queue works best with Chrome, Safari, and Firefox (desktop or mobile).

Who do I contact for help with ROHQ? How do I submit feedback about ROHQ?

Contact the ITS Service Center:

Additional Information

Note: ROHQ previously supported BlueJeans as a meeting type. BlueJeans was removed as a meeting type from ROHQ on February 23, 2021. Queues and meetings that used the BlueJeans meeting type have been changed to Zoom.

Need additional information or assistance? Contact the ITS Service Center.