Remote Office Hours Queue Connection Error

Environment

Remote Office Hours Queue (ROHQ)

Issue

How do I resolve a "Queue Connection" and/or "User Connection" error?

Resolution

This is a browser issue that may be resolved by trying the following (start with the first step, and if that doesn't resolve the error(s), try the next step, etc.):

  1. Ensure you are using one of the ROHQ-supported browsers: Chrome, Safari, or Firefox (desktop or mobile)
  2. Refresh the ROHQ page (and, if prompted, log in with U-M Weblogin after refreshing)
  3. Clear your browser cache and cookies (Clear Cache and Cookies (Temporary Internet Files) in Multiple Browsers)
  4. Log out of ROHQ and back in
  5. Use an incognito or private browser window
  6. Use a different supported browser altogether
  7. Make sure that you are connected to the internet and are not having connectivity issues

Additional Information

Need additional information or assistance? Contact the ITS Service Center.

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