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Unable to Login to MiVideo Mediaspace: sorry you are not an authorized user
Environment
MiVideo Mediaspace
Issue
When logging into a Mediaspace that you know you have access to, you see the message "Sorry, you are not an authorized user. Please contact your system
KMC Admin: Add And Delete KMC Admin
Environment
Kaltura Management Console (KMC)
Issue
As a KMC admin, can I add a colleague as an admin on the KMC?
Can I delete a former colleague who no longer needs admin access
Upload Media Using Kaltura Capture: Screen, Camera, and Audio Recording
Environment
Kaltura Capture Desktop Recorder
Canvas
MiVideo Mediaspace
Issue
How to use Kaltura Capture Desktop Recorder, a software application for Windows and MacOS that provides a
Kaltura Capture will not Stop, Freezes, or Gives Error Message
Environment
Kaltura Capture Desktop Recorder
Kaltura Capture is a screen recording software application for Windows and MacOS that provides a variety of recording and annotation tools. See
Embed MiVideo Into a Qualtrics Survey
Environment
MiVideo
Qualtrics
Issue
How can I embed a MiVideo video into a question on a Qualtrics survey?
Resolution
Note: Embed code can only be retrieved from a MiVideo Mediaspace
Upload an .MP4 File to a Canvas Course Media Gallery
Environment
Canvas
MiVideo/Media Gallery
Zoom or another service used to create a .MP4 file
Issue
How do I share my Zoom recording with my students in Canvas?
How do I share a
Viewing MiVideo Content in the Canvas Student Mobile App
Environment
Canvas student mobile app (iOS and Android)
MiVideo
Issue
How to view MiVideo content from the Canvas student mobile app.
Note: MiVideo is an external tool to Canvas and
Publish Zoom Recordings to a Canvas Course
Environment
Canvas
Zoom Recordings Manager
MiVideo
Issue
How to publish Zoom recordings saved to your Zoom cloud storage to a Canvas course using the Zoom Recordings Manager
Enable MiVideo Media Download for Students in Canvas
Environment
Canvas
Issue
How to provide students the ability to download MiVideo media published in a Canvas course.
Video Demo
How to Enable Media Downloads with Canvas My Media
Using A MiVideo Channel or Mediaspace For A Media Collection
Environment
MiVideo Mediaspace
Issue
ITS-MiVideo offers two solutions for media collections: a channel on the MiVideo Mediaspace and a stand-alone Mediaspace. If your team is looking for a
Mediaspace Admin: New MiVideo Mediaspace Planning Guide
Environment
MiVideo Mediaspace
Issue
The purpose of this guide is to assist Mediaspace admin in planning their new Mediaspace site. This guide does not detail how to configure the site. See
Order Musical Performance Captions for Media in Canvas or MiVideo Mediaspace
Environment
Canvas
MiVideo Mediaspace
Issue
How to order professional human-generated English captions for media with a musical performance in Canvas and MiVideo Mediaspace.
Media must
Why Can't I Find Someone to Add as a Collaborator in My Media in Canvas?
Environment
Canvas
Issue
When attempting to add someone as a collaborator to media in My Media in Canvas, I'm unable to find the person in the search box.
Resolution
To share My Media
KMC Admin: Copy MiVideo Media From One KMC Into Another KMC
Environment
Kaltura Management Console (KMC)
Issue
How a KMC admin can copy media from a source KMC into a destination KMC.
Note: Only KMC admins who are admins in both KMCs can perform
MiVideo Media Options - Comments and Clipping
Environment
Canvas
MiVideo Mediaspace
The Edit Media page is the location to edit the details about your media. See the Edit Media articles for information about the other editing tabs on