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LSA-TS Instructional Computing - primary responsibilities

  1. Knowledge Base
  2. AV and Installed Technology
  3. Instructional Computing
The LSA-TS Instructional Computing team provides support for centrally managed computers and Wolfvision Cynap devices in classrooms, auditoriums, instructional labs, conference rooms, and various

Connecting your Owl device to the MSetup wireless network

  1. Knowledge Base
  2. AV and Installed Technology
  3. Video Services
Summary The only way an Owl device can currently connect to the university wireless network to download updates, is to connect to the MSetup network. This article will help you get connected

Microphone makes a clicking or rattling noise

  1. Knowledge Base
  2. AV and Installed Technology
  3. Audio and Video
With regular prolonged usage, wireless lapel microphones may begin to generate a crackling, popping or rattling noise as a small cartridge within the microphone capsule gradually loosens. Sometimes

Accessing Astronomy research storage mounts

  1. Knowledge Base
  2. Research Computing
  3. Research Support Tools
Summary How to access research storage allocations that are mounted on Astronomy desktops and workstations. Where is /n? Please note: The /nfs mount replaces the previously used /n mount

Projector is on but won’t project

  1. Knowledge Base
  2. AV and Installed Technology
  3. Projectors & Projection
If the projection has been powered on but no source is selected, it’s possible to jump to the conclusion that the projector didn’t turn on. Check to see if the projector's glowing lens

PSYC-GID Lab CLIF Note

  1. Knowledge Base
  2. Research Computing
  3. Research Support Tools
The Rothschild lab is in the Department of Psychology in the College of Literature, Science, and the Arts (LSA). The CLIF Note linked below will provide you with general information as well as some

Authenticate with YubiKeys

  1. Knowledge Base
  2. Wi-Fi & Network Security
  3. Authentication
Summary This article discusses how to request, set up, and use a YubiKey. YubiKeys are physical tokens that help to make Duo Two Factor Authentication a quick and easy process. A YubiKey is very

Connecting to LSA file spaces (Windows)

  1. Knowledge Base
  2. Collaboration & Email
  3. Cloud & Online Storage
Summary This article discuss how to connect to LSA file spaces from Windows. Refer to the Linux instructions or the Mac instructions for other operating systems. Environment Windows

Scheduling AEM content for publishing or unpublishing in the future

  1. Knowledge Base
  2. Collaboration & Email
  3. Web Apps
  4. Adobe Experience Manager (AEM)
Summary This article discusses how to schedule a task in Adobe Experience Manager (AEM) to publish (activate) or unpublish (deactivate) content at a date and time in the future.  Environment

Adding Cisco VPN for iOS Devices

  1. Knowledge Base
  2. Wi-Fi & Network Security
  3. Network Setup & Security
  4. Virtual Private Network (VPN)
"Allow" when prompted. Please note: It will switch to settings and then back to the app. If the app crashes, open it back up and it will finish adding the VPN. After you've added the VPN, go

Getting started with SmartVue client software

  1. Knowledge Base
  2. Software Help
  3. Software Training
Summary SmartVue install for clients. Environment windows hosts in labs for checking freezer temps Directions Download Client Installer .zip folder. You will need to allow the

Selecting between the Service Request System and the Resource Management Portal when managing research computing and storage services

  1. Knowledge Base
  2. Research Computing
  3. Research Technology
Storage and Research Computing, but does not allow updates other than to the lists of users allowed to access a given resource. Use the following table to choose the appropriate tool for your desired

Installing and using Cyberduck to connect to U-M's AFS server

  1. Knowledge Base
  2. Software Help
  3. Remote Access Tools
Connect button. Cyberduck will connect to the server. The Unknown Fingerprint message below may appear when you first try to connect to the server, if this happens click Allow to continue.  (To prevent

Catchbox Microphone power-on and battery replacement procedures

  1. Knowledge Base
  2. AV and Installed Technology
  3. Audio and Video
Catchbox power-on and battery replacement procedures 1 rechargeable lithium for the microphone transmitter and 1 AA alkaline for the amp. Rechargeable batteries and charging stations are

Getting a Great Lakes user account

  1. Knowledge Base
  2. Research Computing
  3. Research Technology
Summary Obtain a Great Lakes user login. Environment The Great Lakes high-performance computing (HPC) cluster.   Directions The requester must already have a regular uniqname. If