Knowledge Base

Categories (72)

3D Printing

3D Printing consultation & job submission

Ad Hoc Data Requests

One-time data extracts from administrative systems. Individual and personal data must follow University Data Governance rules and may also require Dean’s Office Approval.

Administrative Application Support

Administrative Applications include college wide systems covering financial, budgeting, procurement and salary services, graduate and undergraduate recruiting, and certain department specific applications across the College.

Advising Support

This Service Offering consists of multiple applications used by faculty advisors and department staff across UM for multiple purposes - to view student information; record advising interactions; maintain advisor/student assignments; manage academic reviews, LSA degree audits, NCAA eligibility evaluations, cross-campus communication of releases/declarations/exceptions, Sweetland Directed Self Placement records and more.

Alexandria Library Catalog Help and Support

Digital Asset Management service to track library assets which are in stock, checked out, overdue or have late fees associated.

Audio Consultation Services

Assist client to arrange the most appropriate microphone and playback sound support for their needs.

Audio Visual Design, Installation, and Learning Space Continuity

Design, consult, install, repair and upgrade AV systems for LSA spaces. Instructional equipment and software requests. Classroom access management.

Audit Logs & Monitoring

LSA TS Infrastructure group configures servers, firewalls, networks, and other computer devices to ensure that audit logs are appropriately configured and maintained.

Collaboration space reservations - Mac and PC Lab (Reservations, Availability, Walk-In Use, Software

The Media Center Mac and PC computer classrooms are available to all LSA departments for workshops and special instruction classes.

Collaboration space reservations - Media Center- Advanced Videocasting Studio

Produce ready-to-use videos with live camera, screen capture and audio for a variety of platforms

Collaboration space reservations - Media Center- Collaboration, Edit Room, Demo Room

Collaboration, Edit and Demo room support a variety of activities such as group projects, audio/video editing and project demonstrations.

Collaborative Lab Information Facts Notes (CLIF Notes)

CLIF Notes provide a standardized methodology and data store for maintaining information about the resources held by research groups. It is intended to be a collaboration between researchers and the LSA Technology Services support organizations for delivery of more efficient and effective support.

Collections Management Support

Consultation, support and use of databases for collection management tools to assist researchers and museums in various specialized collections. Currently we support Specify and Collective Access in these areas.

College Wide Reporting

Support for common LSA reporting systems such as Management Reporting System (MRS), KPI, Staff Metrics, and Dean’s Dashboard.

Computer and AV Equipment Loan Services

LSA faculty,staff and U-M students enrolled in LSA courses can check out a wide variety of audio/visual and computing equipment

Computer Hardware Purchases

Assistance with computer purchases & questions related to computer hardware purchases or replacements.

Computer Hardware Support

Assistance with failed computer hardware; computers not powering on, battery issues, hard drive failure.

Course Technology Assistance

Student success consultations, in-class instructional technology assistance, course focused instructional technology workshops.

Data Analysis & Visualization

Find insights in the data. Larger data and analysis projects that will help you with a specific business question or process.

Data Management Plan

Research Computing & Infrastructure staff are happy to help with understanding, selecting and managing storage based on size, type of data, type of access and location of analysis to be performed, exploring backup options suitable for your data, assisting in security of research data, assisting in locating long term archiving locations for research data.

Database server hosting (Filemaker)

FileMaker Server databases ONLY, versions 12 through latest, in both, general purpose environment, or in HIPAA compliant environment. Users can interact with their database either through FileMaker desktop application, or through a web browser. Compatible with Windows and OS X.

Department and Research Network Storage Access

LSA provides network storage on a Department and Research PI level. This service can be requested to manage a persons access and obtaining audits of current access. Please note that access can only be administered with written permission of the respective Department Key Administrator, Executive Secretary, or Hiring Manager.

Desktop Back Up & Storage

Requests and consultation for desktop back up services & storage options provided by the university.

Digital Scholarship Consultation

The Digital Scholarship pilot service provides web platforms, provides expertise, and connects you with other scholars and resources for Digital Scholarship (DS) and Digital Humanities (DH) teaching and learning, research, and publishing.

Digital Scholarship Platform Hosting

The Digital Scholarship pilot service provides web platforms, provides expertise, and connects you with other scholars and resources for Digital Scholarship (DS) and Digital Humanities (DH) teaching and learning, research, and publishing.

Education & Awareness

The LSA TS Security team coordinates promoting security education and awareness and can facilitate training and exercises

Equipment Removal To Property Disposition

Assistance with decommissioning outdated technology equipment and transferring to Property Disposition.

ExamScan

Hand-written paper exams are scanned after grading and are returned electronically to the students through M+Box

Faculty Life Cycle Support

The LSA Faculty Life Cycle is intended to be the single site which incorporates historical data and administrative processes supporting our tenure track faculty, capturing milestones from recruitment to retirement.

Faculty Offer Consultation and Estimation

Research Computing & Infrastructure staff will work with departments and faculty candidates to determine the size, composition, and cost of research computing resources appropriate for an offer package.

Field Equipment Demonstration and Evaluation Pool

The LSA Field IT Equipment Evaluation and Demonstration Program provides members of the LSA community the opportunity to evaluate specialized IT solutions for field work before they invest their own funds.

File Storage

Support and coordination for the various network storage services provided by the university.

Gmail and GSuite Collaboration Support

U-M Google is a G Suite for Education software bundle that provides the core apps of Gmail, Calendar, Drive, Sites, Classroom, and Hangouts. It also includes over 40 other apps designed to improve collaboration.

Infrastructure Consulting

Consulting for the integration of new services with LSA's existing technology infrastructure.

Instructional Video

Course video creation, design of instructional media, instructional video production.

Learning and Teaching Technology Consulting

Course design, curricular integration of technology, grant project consultation, pedagogy focused seminars.

Lecture Capture

Recording of classes including audio, projected content and camera.

Live Event Video Recording and Streaming

Live streaming of classes and events incorporating a single camera shot with audio and computer presentation content.

LSA High Performance Computing

Help in coding, using, and storing output produced using Great Lakes campus-wide cluster computing, Visualization GPU computing, XSEDE cluster computing, Amazon Web Services, Custom Data Analysis machines including those used in the analysis of Big Data, and Support for Instructional Use of Great Lakes

Mapping and Geographic Information System (GIS)

The LSA TS Geographic Information System (GIS) consulting service provides assistance with a variety of mapping and geospatial-related topics, such as: Making maps, Geospatial analysis, Georeferencing, Geocoding, StoryMaps, Mobile GIS, Workshops, GIS software, Building GIS Apps

Movie screenings & Film Projection

Theatrical-style auditorium screening of disc and digital media (including DCP) as well as 35 and 16mm film formats.

Multimedia and Video Clip Digitization

Audio and video reformatting from legacy media to digital files for use in the classroom environment.

Network Firewall Changes

Manage and maintain the configuration of our on-campus network firewall solutions.

Network Infrastructure Connectivity

Coordination, development, and maintenance of our on-campus network infrastructure.

Network Security

LSA TS has in place an enterprise level firewall to provide another layer of network security. Thus allowing LSA TS to prevent many types of malicious network traffic coming from outside the university network.

Network Setup and Troubleshooting

Network Setup & Troubleshooting

Non UofM access to campus network resources (Sponsorship)

Departments and units can sponsor people to get uniqnames, MCommunity Directory profiles, and computing services for them (and, in some cases, UMIDs). If your unit does not have a sponsorship administrator, please submit a request to LSA Technology Services for assistance.

Onboarding/Offboarding Hardware Services

Help with purchasing equipment for new faculty & staff, set up with drives, department access & resources.

Password Management Tool

On-premise web based password management tool, where teams of people can access and share sensitive password resources.

Poster Printing

High quality, large scale printing.

Printing Services Help

Questions about printing how-to, installing new printers, ordering supplies.

Research Backup for Earth and Environmental Sciences

A limited service offering to provide and maintain a research data backup service for the School of Earth and Environmental Sciences.

Research Instrumentation Set Up & Troubleshooting

Assistance with integrating research equipment with technology, consulting about purchases & help with existing research computing hardware.

Research Linux Systems Consultation

Research Computing & Infrastructure staff are happy to provide individual consulting to researchers to assist them in the design and acquisition of IT hardware, software, and service solutions that address research needs.

Research Software Programming

Design and development of custom software to support your research. Incorporation of lab-specific hardware into custom software applications. Debugging, repair, and improvements or upgrades to your existing code.

Research Storage

LSA Technology Services has partnered with ITS to offer up to two terabytes of storage to LSA faculty, LSA lecturers, and LSA GSRA/GSRI without cost to the individual or department.

Research Support Office Hours

Our in-person office hours are regularly scheduled times in locations around campus when we will have subject matter experts in geographic information systems, high performance computing, digital scholarship, and computer programming available for drop-in support.

Research Technology Consulting and Training

LSA Research Computing and Infrastructure Services provides comprehensive research support.

Research Tool and Methodology Instruction in the Classroom

Research Computing & Infrastructure staff are happy to help to work with instructors to provide instruction on the use of research computing tools and methodologies in the classroom and make arrangements for those tools to be available to the students to use to complete the coursework.

Security Consulting

The LSA TS Security team can provide consulting on how to best secure technology in our technology environment

Security Incident Response

If you suspect there has been an information security incident, SPG 601.25 requires the incident be reported within 24 hours. The LSA TS Security team works in collaboration with the universities Information Assurance team to respond to security incidents as they arise.

Service Monitoring

Monitoring solution via Zabbix, an enterprise-class open source software package for monitoring networks, services, and services or applications.

Software Purchases & Support

Assistance with purchasing new software, installation and troubleshooting current software issues.

Special Event AV Consulting

Arrange service provision technical aspects of AV design for presentations at events in campus event spaces.

Student Organization Room Reservations

Student organizations can request fee based room rentals for meetings and events through our Room Reservations request form.

Technology Consultation & Training

Questions about integrating research equipment, software or accessories. Requests for student orientations, staff workshops or training.

Training on using AV technology in classrooms

Operations AV Technicians arrange appointments for in-room training for use of LSA-TS installed technology.

Video Conferencing

Technology Services facilitates the capability of live two-way interactive video connections on many different platforms.

Video Consultation Services

Assist clients in choosing which of our several video services will best fulfill their specific needs.

Vulnerability Management

The LSA TS Security team conducts monthly network vulnerability scans, focused on identifying system weaknesses before they can be exploited. Providing departments with valuable information ranging from systems that are new to their network to systems utilizing out of date software versions.

Web Development and Support

Support for department, program, faculty, lab, research, and course sites (non-Canvas). We provide consultation, setup, migration, support and analysis of sites.

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