Service Catalog

Categories (32)

Data, Reporting, and Analytics

Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.

Library Systems

Administration and management of systems that provide access to local and remote information in support of teaching, learning, and research. Includes acquisitions, catalog, circulation, serials, a public user interface, interlibrary loan, discovery tools, and infrastructure services specific to library systems.

Student Information Systems

Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.

Faculty Information Systems

Administration and maintenance of faculty administration, review, and promotion and tenure systems.

Business Capability and Process Automation

Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.

Email and Collaboration Services

Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration.

Media and Audio Visual

Broadcasting, live streaming, video recording and media production. This area includes audiovisual- related event support.

Conferencing and Telephones

Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on- premises.

Web Services

Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.

Hardware Lifecycle Services

Purchasing consultation, hardware procurement, device refresh, leasing, and technology recycling.

Desktop and Mobile Device Support

Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.

Software and Applications Distribution

Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.

Printing and Related Services

Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.

Database Management

Hosting and administration of databases, physical and virtual.

Integration Services

Consultation and integration services, when offered as a consolidated service.

Monitoring and Alert Management

Monitoring of IT services, including the underpinning technologies.

Network and Connectivity Management

The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).

Server and Storage Management

Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.

Training and Outreach

Developing, delivering, or coordinating end-user technology training for applications and systems. Functionally, might include organizational change management and/or development and delivery of digital literacy campaigns.

Research Software

Software package management, research software development, research software optimization or troubleshooting, workflow engineering, containers and cloud computing, securing access to software, and software associated with physical specimens.

Research-Specific Computing and Applications

Computing and storage resources that support research that uses specialized or highly intensive computation, storage, bandwidth, or graphics. Includes advanced or specialized applications, such as plotting, visualization, modeling, rendering, animation, graphics programming, and image manipulation.

Research Data Services

Support of the data life cycle, including data creation; discovery and collection; analysis and visualization; storage, backup, and transfer; and research data policy compliance.

Lab Management Systems

Recording and tracking lab experiments, equipment, and specimens.

Research Administration Systems

Computing and storage resources that support research that uses specialized or highly intensive computation, storage, bandwidth, or graphics. Includes advanced or specialized applications, such as plotting, visualization, modeling, rendering, animation, graphics programming, and image manipulation.

Identity and Access Management

Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.

Secure Computing

Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.

Security Consulting and Education

Security assessment, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.

Security Incident Response and Investigation

Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.

Academic Technology and Support

Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.

Instructional Technology and Design

Ensuring that faculty and other course creators have the knowledge and assistance they need to optimize their effectiveness in using teaching and learning technologies, including e-text development and online course development.

Lecture Capture

Recording, storing, editing, and publishing lectures.

Assessment Systems and Learning Analytics

Support for assessing learning outcomes and learning analytics.