Popular Services

Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.

Purchasing consultation, hardware procurement, device refresh, leasing, and technology recycling.

Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.

This Service Offering consists of multiple applications used by faculty advisors and department staff across UM for multiple purposes - to facilitate appointments, view student information; record advising interactions; maintain advisor/student assignments; manage academic reviews, LSA degree audits, NCAA eligibility evaluations, cross-campus communication of releases/declarations/exceptions, Sweetland Directed Self Placement records and more. Applications to support curriculum approval and the LSA Course Guide are included.

Administration and maintenance of faculty administration, review, and promotion and tenure systems.

Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.

Recording, storing, editing, and publishing lectures.

Ensuring that faculty and other course creators have the knowledge and assistance they need to optimize their effectiveness in using teaching and learning technologies, including e-text development and online course development.

Project portfolio management and related project management services.

Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.

Administration and management of systems that provide access to local and remote information in support of teaching, learning, and research. Includes acquisitions, catalog, circulation, a public user interface, discovery tools, and infrastructure services specific to library systems.

Support of room and facility systems, including event management, mapping, building security, safety and risk management.

Hosting and administration of databases, physical and virtual.

Broadcasting, live streaming, video recording and media production. This area includes audiovisual-related event support.

Identity and access management, including accounts, authentication, access, and role-based provisioning.

Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration.

Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.

Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.

Offerings relating to institutional policy or compliance guidelines and requirements. Includes support for audit processes.

Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.

Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.

Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.

Business continuity consulting and planning, as well as disaster recovery planning, including disaster recovery exercises and execution.