LSA-TS-Desktop-and-MobileDeviceSupport

Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.

 
Support of Desktop Access,Account, and Authentication Management. Support of desktop network setup and troubleshooting. Support of operating system installations on LSA hardware. Support of LSA owned peripherals and assessories. Support of desktop remediation from virus and malware. Coordination of device loan with the SS loan team. Hardware & software troubleshooting and fix of LSA supported devices Orientation, onboarding and off boarding of faculty, staff and students.

Details

Service ID: 2325
Created
Mon 10/25/21 2:14 PM
Modified
Thu 7/28/22 10:37 AM

Service Offerings (8)

LSA-TS-Desktop-AccessAccountAuthentication-Management
Support of Desktop Access,Account, and Authentication Management.
LSA-TS-Desktop-NetworkSetup-Troubleshooting
Support of desktop network setup and troubleshooting.
LSA-TS-Desktop-OperatingSystemManagement
Support of operating system installations on LSA hardware.
LSA-TS-Desktop-Peripheral&Accessories
Support of LSA owned peripherals and assessories.
LSA-TS-Desktop-Virus-Malware
Support of desktop remediation from virus and malware.
LSA-TS-DeviceLoanServicesCoordination(Internal)
Coordination of device loan with the SS loan team.
LSA-TS-DeviceSupport-Troubleshooting-Repair
Hardware & software troubleshooting and fix of LSA supported devices
LSA-TS-Orientation-Onboarding-Offboarding
Orientation, onboarding and off boarding of faculty, staff and students. In person or virtual orientations provided to new graduate students, faculty & staff Learning oppportunites within Desktop Support - Open Sessions, new hire training, ongoing staff development Assistance with purchasing & set u