Services that support the administrative and business functions of an institution. Includes business capability and process automation, financial and procurement systems, human resource systems, library systems, and student information systems. Data Analytics and Research administration.

Services (7)


Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.


Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.


Support of room and facility systems, including event management, mapping, building security, safety and risk management.


Administration and maintenance of faculty administration, review, and promotion and tenure systems.


Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.


Administration and management of systems that provide access to local and remote information in support of teaching, learning, and research. Includes acquisitions, catalog, circulation, a public user interface, discovery tools, and infrastructure services specific to library systems.


Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.