My Recently Visited Services
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Administration and maintenance of faculty administration, review, and promotion and tenure systems.
Hosting and administration of databases, physical and virtual.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Business continuity consulting and planning, as well as disaster recovery planning, including disaster recovery exercises and execution.
This Service Offering consists of multiple applications used by faculty advisors and department staff across UM for multiple purposes - to facilitate appointments, view student information; record advising interactions; maintain advisor/student assignments; manage academic reviews, LSA degree audits, NCAA eligibility evaluations, cross-campus communication of releases/declarations/exceptions, Sweetland Directed Self Placement records and more. Applications to support curriculum approval and the LSA Course Guide are included.
Administration and management of systems that provide access to local and remote information in support of teaching, learning, and research. Includes acquisitions, catalog, circulation, a public user interface, discovery tools, and infrastructure services specific to library systems.
Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
Offerings relating to institutional policy or compliance guidelines and requirements. Includes support for audit processes.
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration.
Security assessment, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.
Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.
Project portfolio management and related project management services.
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.
Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.
Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.
Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.
Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.
Support of the data life cycle, including data creation; discovery and collection; analysis and visualization; storage, backup, and transfer; and research data policy compliance.
Support of room and facility systems, including event management, mapping, building security, safety and risk management.
Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes software/infrastructure in support of service desks, call centers, and online support delivery. Might include concierge support or special event service delivery.