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Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.
Project portfolio management and related project management services.
Enterprise-level strategy and planning.
Administration and management of systems that provide access to local and remote information in support of teaching, learning, and research. Includes acquisitions, catalog, circulation, a public user interface, discovery tools, and infrastructure services specific to library systems.
Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes software/infrastructure in support of service desks, call centers, and online support delivery. Might include concierge support or special event service delivery.
Administration and maintenance of faculty administration, review, and promotion and tenure systems.
Identity and access management, including accounts, authentication, access, and role-based provisioning.
Software package management, research software development, research software optimization or troubleshooting, workflow engineering, containers and cloud computing, securing access to software, and software associated with physical specimens.
Support of the data life cycle, including data creation; discovery and collection; analysis and visualization; storage, backup, and transfer; and research data policy compliance.
Offerings relating to institutional policy or compliance guidelines and requirements. Includes support for audit processes.
Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.
Support of room and facility systems, including event management, mapping, building security, safety and risk management.
Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.
Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.
Recording and tracking lab experiments, equipment, and specimens.
Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.
Broadcasting, live streaming, video recording and media production. This area includes audiovisual-related event support.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.
Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.