Zoom: Enable Automated Captions/Full Transcript in Meetings/Webinars

Environment

U-M Zoom

Issue

How do I enable automated captions in Zoom meetings/webinars?

Resolution

Refer to Getting Started With Automated Captions in Zoom for more information on enabling automated captions for meetings and webinars.

The documentation includes details on:

• Enabling automated captions
  • As a host at the account level and during a meeting/webinar
    • Note: If you, as the host, have automated captions turned off at the account level, you cannot enable them within a specific meeting/webinar. You will need to enable them at the account level first.
  • As a participant/attendee during a meeting/webinar
    • Zoom: Request Automated Captions During a Meeting/Webinar
• Participant/attendee's ability to view and/or save full (live) transcripts
• Automatically show captions when available via your Zoom desktop app
• Tips for using automated captions

Additional Information

• Automated captions support several languages, including English, Spanish, Chinese, and more.
• The accuracy of the feature depends on many factors, such as background noise, volume and clarity of the speaker’s voice, and the speaker’s lexicon/dialect.
• This feature does not create captions in the Zoom cloud or local recording. Captions and the full transcript only appear during the meeting/webinar. Hosts who want captions to appear in the cloud recording should ensure audio transcription is turned on in their Zoom account settings before the meeting/webinar starts.

Need additional information or assistance? Contact the ITS Service Center.