TeamDynamix Admins: Useful Forms and Links

Environment

TeamDynamix (TDX) at University of Michigan. Administrators of TDX applications for university schools, colleges, and units with their own ticket application.

Issue

Administrators of Neighbor Ticketing Applications in TeamDynamix (university schools, colleges, and units with their own TeamDynamix ticket application) need assistance from ITS with TeamDynamix. Global settings and certain functions are managed by the ITS Service Support Team. Use the forms below to request help from that team. 

Resolution

Use the following TeamDynamix forms:

• Request access to TeamDynamix: TeamDynamix Access
• Request to create or delete a Responsible group: TeamDynamix Groups
• Request response or task templates: TeamDynamix Templates. 
• Request a Desktop, or modify a Desktop TeamDynamix Desktop Template
• Request and email monitor (emails sent to this address will create a ticket in TeamDynamix:TeamDynamix Email Monitor
• Request to automate Unassigned and/or Aging Ticket Management
• Request inquiry for iPaaS: TeamDynamix iPaaS Inquiry
• Request support: TeamDynamix Support

Additional Information

Handling Requests for TeamDynamix Access

TeamDynamix Task Templates, Response Templates, Ticket Templates

Submitting a Request for TeamDynamix Support

TeamDynamix Vendor Enhancements

Video about the Hub https://drive.google.com/file/d/12ZfPQigscNbcWz9MvsC488Yqjt5CnX_F/view

U-M TeamDynamix Training Documents and Videos: https://its.umich.edu/enterprise/crm-ticketing/teamdynamix/training

TeamDynamix Technician and Admin Training Videos available at learn.teamdynamix.com

Need additional information or assistance? Submit a request here ITS-TeamDynamix Support.