| VendorTicket |
Description |
Topic |
| 12607663 |
Maintenance Windows Spanning Calendar Days |
Admin |
| 12607825 |
Performance limitations when working with custom attributes with very large number of choices. |
Admin |
| 12652272 |
Client Portal CSS to an external CSS stylesheet |
Admin |
| 12793673 |
Clear Filter Criteria (Burch) |
Admin |
| 12940267 |
Web Service Account - OAuth 2.0. |
Admin |
| 12987004 |
No "data validation" or "character parameters" to enforce on form input fields |
Admin |
| 13040003 |
There's no ability to route tasks in a workflow based on operational hours. |
Admin |
| 13157440 |
Lack of Oncall functions does not support need to identify staff on call for each service,negatively impacting the ability to respond to critical or emergency incidents |
Admin |
| 13689355 |
Location Import - match on unique ID instead of Name |
Admin |
| 13722410 |
Brand the homepage |
Admin |
| 13758923 |
Improved API search |
Admin |
| 13762382 |
Display HTML based on a form selection |
Admin |
| 13855739 |
Acct/Dept Import - match on external ID instead of Name |
Admin |
| 13876517 |
Display each entry separately when viewing available open periods for a new maintenance activity |
Admin |
| 13958295 |
Ability to update App Admin via API or People Import Utility |
Admin |
| 14005587 |
Enhance webhook to identify delta data on update |
Admin |
| 14073762 |
Ticket Templates with Title and Description not required |
Admin |
| 14154216 |
Potential Branding Issues in Workflow Notification Steps |
Admin |
| 14674203 |
Increase Text Search to be the same length as a Textbox |
Admin |
| 14818548 |
Custom Person Attribute - Searchable and or Reportable |
Admin |
| 14865010 |
Search/filter the applications menu in TDNext |
Admin |
| 14989877 |
Utilize person attributes to control roles and form access (ITS ticket 5242) |
Admin |
| 15210997 |
Allow Protected Custom Attributes (PCAs) to be used in Templates, Workflows and Reports (SSC) |
Admin |
| 15296940 |
Allow Multiple Assignment Groups to be Assigned to a Ticket |
Admin |
| 15679523 |
Allow automation rules to act on in-flight tickets |
Admin |
| 15799167 |
Enable time directly in the grid on the My Time Card view |
Admin |
| 16052551 |
Ability to indicate a separate color on the Request Service Button (jenburch) |
Admin |
| 17023599 |
the ability to drag and drop attachments when filling out a TDX customer-facing form. Currently the only time customers can drag and drop attachments is after ticket creation via the Client Portal. (ITS Ticket 618977) |
Admin |
| 17118406 |
When setting up a survey report there is no option to see through the report builder if the ticket has any tasks associated. (ITS TIcket 646757) |
Admin |
| 17305518 |
Provide a User Impersonation Feature |
Admin |
| 17580344 |
Set a default client portal for links in notifications from a ticketing application |
Admin |
| 17830639 |
Ability to make static content dependable on another attribute |
Admin |
| 17854122 |
Forced/Required Alt Text with Images on Client Portal |
Admin |
| 17931636 |
Allow status change in automation rules |
Admin |
| 17950499 |
Allow customizable subject lines (ITS Ticket 958062) |
Admin |
| 18022947 |
Allow Desktop publishing in Portal to be based on app admin role rather than current process of access to Analysis tool being the determiner of who can an cannot publish desktops on their client portal. (ITS ticket 1026220 Jen B/ULIB) |
Admin |
| 18138515 |
Enable creation and editing of Response Templates through permission control |
Admin |
| 18267179 |
Use Custom Attributes in Response Templates (OL ticketing app) |
Admin |
| 19107318 |
Allow for "night mode" or other color themes in addition to dark text on light background (ITS Ticket 1534519) |
Admin |
| 19144295 |
Sandbox to Production Migrations need to work at the App Admin level |
Admin |
| 19333830 |
Standardize include and exclude Services and Groups for configuration of Surveys. (ITS ticket 1700828) |
Admin |
| 20069047 |
Create an API for Tags. ITS Ticket 2143143 |
Admin |
| 20530016 |
"To Excel" button on My Approvals tab in Client Portal. ITS Ticket 2423178 |
Admin |
| 20583361 |
Optionally include inactive records in Person custom attributes |
Admin |
| 21049725 |
Change search result weighting in TDNext |
Admin |
| 21319917 |
Technician users removed from responsible groups should not continue to receive group notifications from old group |
Admin |
| 21406837 |
Have a setting on the Type level to disable Reviewer notifications |
Admin |
| 21730304 |
Help text expansion on Ticket Edit View |
Admin |
| 21802773 |
Add option for Alt Text for inline images in comments and updates |
Admin |
| 21914002 |
Allow desktops linked to templates to be copied so Technicians can modify linked Destkops (Amy H ITS) |
Admin |
| 21945950 |
Feature to 'select all' in a filtered list, for bulk updates, ticket creation, etc |
Admin |
| 22154042 |
Mobile push notifications |
Admin |
| 22192028 |
Members who are no longer in group receive notifications when requestors reply to old tickets |
Admin |
| 22280604 |
Calendar feeds from TDX to Google Calendar |
Admin |
| 22307304 |
Ability to edit/customize messaging if no time type is associated to a ticket type |
Admin |
| 22355713 |
Allow to edit the custom attribute type. |
Admin |
| 22393051 |
Would like to be able to add conditions or filters when using a webhook |
Admin |
| 22472150 |
Allow for Blank first name or last name fields, allow for punctuation, or other options for those with no first or last name values. ITS Ticket 4005683 |
Admin |
| 22541016 |
In Test Mode - Change the Color of the Flow Step 'Test Tube' Indicator |
Admin |
| 22585067 |
Ability to search for text within attachments of a ticket. |
Admin |
| 22625121 |
Alternate ID - display as a standard value of Requestor on tickets |
Admin |
| 22662027 |
Add a Credentials Vault - Allow Credentials to be Limited by Application / Role |
Admin |
| 22794627 |
Allow API calls to Update App Admin / IsAdministrator |
Admin |
| 22879361 |
Allow multiple groups or UIDs for workflow step: https://teamdynamix.umich.edu/TDWebApi/api/%7BappId%7D/tickets/%7Bid%7D/workflow/reassign |
Admin |
| 22895945 |
Add ability to further customize the client portal banner pages (ITS Ticket 4414748) |
Admin |
| 23233374 |
enhanced Survey results reporting, including ability to report results by month, and details on Service ITS Ticket 4674043 |
Admin |
| 23272378 |
Editing a PCA Value on a ticket |
Admin |
| 23318825 |
Create an endpoint for individual user desktop management |
Admin |
| 23617408 |
Add 'Connection Status' in Database Connectors to Powershell & SSH Connectors |
Admin |
| 23877599 |
Accessibility Question about link styling |
Admin |
| 23880093 |
Add the capability to configure the 'Ticket Resolution/Closure Settings' on a service level. Make the setting optional to configure it at the global level or service level. |
Admin |
| 24131767 |
Allow the attachments added to a comment that causes a new ticket to be automatically created (due to ticket closure settings) to be included in the new ticket instead of just the original ticket. |
Admin |
| 24147906 |
Workflow Task Responsibility |
Admin |
| 24205478 |
Error Creating tickets with files too large |
Admin |
| 24257657 |
Make the process run more frequently so that the workflow timer steps less than 5 minutes can run accordingly |
Admin |
| 24387861 |
Forms that support electronic signatures. |
Admin |
| 24799450 |
Hidden attribute is still displaying when it has a value |
Admin |
| 25218176 |
Allow the standard attributes to be configured as 'Updatable' allowing it to be an attribute you can update within the update action page. |
Admin |
| 25372694 |
Add a notify owner feedback similar to knowledge to the service page feed. So when a user adds a comment they can just click the button to send a notification to the owner. |
Admin |
| 25425847 |
Either allow adding custom links to the menu - and hiding system links -, or to allow hiding the menu bar altogether so the page header code can contain a custom nav bar. |
Admin |
| 25425880 |
Add the ability to alias a page so the URL could be something like /code, which is more SEO friendly. |
Admin |
| 26588640 |
Add improved logging of calls to TDWebApi to give better details on why errors like this might occur, or what is happening on the back end when these are thrown. |
Admin |
| 26681333 |
Update the mobile app to launch directly into a ticket after completing authentication. |
Admin |
| 26738984 |
This request is to maintain the height and width specifications on incoming HTML elements to ensure icons/images are not sized incorrectly on the ticket or in notifications that deliver to end users from the ticket. |
Admin |
| 20122025/ 22164792 |
Submitting Ticket requests from portal with attachments too large: change error message
Change ticket creation error screen when it's due to size restriction |
Admin |
| 13248004 |
Change Ticket Start & Due Date |
Admin |
| 13868860 |
Allow distinct Footers on notifications based on Responsible group, or other field |
Admin |
| 23849978 |
Add support for additional SLA models |
Admin |
| 23940557 |
Request for a called flow to not have to be published in order to reference data returned in the End step |
Admin |
| 24683475 |
Slack Integration - Ticket Search error message |
Admin |
| 25049524 |
Option to set a connector action inactive |
Admin |
| 25049599 |
Able to still view a shared credential even if locked down |
Admin |
| 25441338 |
New 11.9 Date Picker issue for screen readers |
Admin |
| 25528704 |
Group Ownership of Ticket Templates |
Admin |
| 25648137 |
Include proxy server configuration within Connector Environment Overrride |
Admin |
| 25701961 |
View email monitors' status in one place |
Admin |
| 25712477 |
Security Role API not returning user counts |
Admin |
| 12793573 |
Select All' option to select all returned records for Filter Asset results (J. Burch) |
Asset |
| 13606309 |
Assets removed from Ticket Template |
Asset |
| 13653797 |
Display selected asset custom attributes in user's assets tab |
Asset |
| 13985425 |
Ability to populate a custom attribute on a ticket from a custom attribute on an Asset or CI record (ITS ticket 27058) |
Asset |
| 15188827 |
Ability to create a true Parent/Child Relationship between Asset records from within the Relationships tab of an asset. (Burch) |
Asset |
| 18267424 |
Report on Asset Relationships and Related Assets. |
Asset |
| 19928307 |
Unable to filter on custom attributes of type 'person' in Asset Application |
Asset |
| 19935252 |
Add reporting Operator "has no value" for Asset Product Model. Asset Report on assets with no Product Model Value (workaround is to make a report where Product Model is not = to All Product Models (check the box for each existing Product Model, report returns None and those with a PM not in the list) ITS Ticket 2053721 |
Asset |
| 20149718 |
Facilitate use of Excel template to export and import asset data (ITS ticket 2227989) |
Asset |
| 20311147 |
Asset Application - Attribute Names / Reporting |
Asset |
| 21282986 |
Having to enter the requestor and asset in a new ticket created from an asset |
Asset |
| 22533315 |
Ability to filter on custom person attributes in TDNext > Asset > green filter on top right > Custom Fields |
Asset |
| 24498498 |
On the tickets asset tab, show asset ID instead of CI ID |
Asset |
| 24863509 |
No Active User Indicator in Asset Record |
Asset |
| 25320410 |
If the asset/ci is set as required on the form selected when entering a scheduled ticket then set the asset/ci attribute as reqired on the scheduled ticket form. |
Asset |
| 13689105 |
Allow use of TDx mail servers with FROM @umich.edu (all) |
Email |
| 13689259 |
Enhanced email logging |
Email |
| 13722438 |
Email replies - automatically notify the current responsible |
Email |
| 14364120 |
"Other Email Address" field to be a default field on forms (LSA) |
Email |
| 14364242 |
Email monitor to collect CC and To addresses for emails routing to TDX. This information can be added to the ticket notes or a field within each ticket. (LSA) |
Email |
| 14404424 |
Put latest email response on top |
Email |
| 14565282 |
Minimize the appearance of the reply token |
Email |
| 14871949 |
Allow "Other Email Addresses" to be captured on TDNext forms |
Email |
| 14892035 |
Purge email upon Fetch for monitored email boxes |
Email |
| 15085520 |
Resolve duplicate tickets created by one email to multiple monitors |
Email |
| 17550977 |
Change failed email retry process to (at least initially) attempt to use customized mail server options |
Email |
| 17941538 |
The proxied text from external email address replies are confusing customers, especially those who are getting a notification back from their own reply. |
Email |
| 18398780 |
Process forwarded messages that include a reply token |
Email |
| 18434100 |
Cannot use a service account for email replies |
Email |
| 18585843 |
Add support for duplicate emails in a monitor's Inbox. (P Hoang) |
Email |
| 18952924 |
Error messages in the email service log are not easily interpreted |
Email |
| 19470143 |
Add entry to feed when email rule is applied, include email monitor ID in feed entry . Help track how emails are routed via email rules. |
Email |
| 19710027 |
Contact does not display the alternate email address when selecting from notify list, unlike how Requestor will display primary and alternate. (ARC/B.Fauber) |
Email |
| 20494596 |
Enable email notifications for failure to connect to the monitored email inbox, instead of only logging connection errors in the log tab. M.Miller/LSA |
Email |
| 20951332 |
Email marked as processed and skipped since it recognized it as autogenerated but it's not autogenerated |
Email |
| 21429961 |
Operational Email Monitor in Sandbox & Release Preview |
Email |
| 21966134 |
duplicate tickets created by one email to multiple monitors |
Email |
| 22085404 |
Update reply token retrieval from email bodies to more gracefully handle malformed tokens |
Email |
| 22176458 |
Attempt to retrieve reply tokens from any attachments on the email when a token can't be found in the headers/body |
Email |
| 22355713 |
Allow editing of the attribute type. Currently need to create a new attribute when requested to modify the attribute type (i.e. dropdown list, free form text..) this causes users to have to update reports, filters etc. and possibly multiple deprecated attributes. |
Email |
| 23063563 |
In addition to the existing feature of adding TDX users who were Cc'd as contacts, capture all To and Cc email addresses and add to the ticket. Capture non-TDX users/email addresses and add the information to the ticket description or feed. Make as an optional app level setting or each monitor. |
Email |
| 23587011 |
Ticket created without the email body content |
Email |
| 23849811 |
When an email reply has CCs, if they are not users, add them to the ticket |
Email |
| 24007207 |
Handle Auto-Generated Emails Differently |
Email |
| 25083347 |
Add support for dl, dd, and dt tags when emails are processed |
Email |
| 24841719 |
Requestor Notifications for Email Unsuccessful Failures |
Email |
| 22338651 |
Connector Iteration - Additional Keys added to Amazon Connect |
iPaas |
| 22826026 |
Page load timing out when trying to update the flow and version for an iPaaS step - Preview |
iPaas |
| 23059239 |
Allow Users to View New Versions 'Pre-Release' |
iPaas |
| 23280765 |
Expand Google Drive Connector in iPaaS, ITS Request Ticket #4710010 |
iPaas |
| 23349833 |
Receiving error when testing iPaaS credential that needs to use proxy server |
iPaas |
| 23385581 |
Experiencing slowness with iPaaS webhooks |
iPaas |
| 23558093 |
Frustration with New Connector & Credential Config. |
iPaas |
| 24005811 |
Improvement suggestions for iPaaS comments |
iPaas |
| 24152414 |
Being able to make standard ticket tasks outside of workflows wait for completion would be helpful especially when creating tasks via the API & iPaaS flows |
iPaas |
| 25520739 |
Allow a service type of iPaaS (or something else similar) so you can set a form to just use/embed an iPaaS form rather than putting an iPaaS form into a form as a static HTML field. The goal is to not have the service form's regular Submit button at the bottom as the iPaaS form's controls will be used instead. |
iPaas |
| 26945331 |
| |
iPaaS - Would like text area element to be rich text |
|
iPaas |
| 14376551 |
Archived Knowledge Articles returned in Technician search |
Knowledge |
| 14377546 |
SEO Friendly URL for KB Articles |
Knowledge |
| 14678938 |
Make Knowledge Base visible in TDNext |
Knowledge |
| 15188540 |
Ability to have each Ticket Application Control which Portal the Popular Articles are pulled from |
Knowledge |
| 17950605 |
iFrame function in Knowledge (ITS Ticket 956633) |
Knowledge |
| 18398709 |
Allow multiple Knowledge Articles to be attached to one ticket |
Knowledge |
| 19762982 |
A user is searching a keyword in the client portal home page search and it returns an article first in the list. But when the user searches for the same keyword in the Search within Knowledge Base then that specific article isn't listed until the second change. The general recommendation is to use the Knowledge Base search when you need to take advantage of the filtering options, but to use the site search when you're only performing a text-based search. (juliew/Knowledge) |
Knowledge |
| 19801553 |
When using the text editor (see attachment) the numerical organized list enumerates 1,2,3,4 etc which is fine. However, when you indent within an organized list, the enumeration starts over at 1 within the sub-list. In order to correct this, the user has to manually change the sub-list values and adjust the organized list counts so that they are all accurate.The desired behavior is that the list follows the <ol type="1|a|A|i|I"> standard where the list would use a different enumerator within the organized list on sub-lists. (juliew/Knowledge) |
Knowledge |
| 20576677 |
Human friendly URLs to Portal content; Knowledge, Forms, Tickets, etc. ITS Ticket 2430123 |
Knowledge |
| 20922530 |
Reporting on Knowledge Feedback; Permissions |
Knowledge |
| 21650104 |
Knowledge Base reporting - include associated Services ITS Ticket 3360947 |
Knowledge |
| 23128416 |
If a user clicks Edit Article > Update Article without actually making any revisions, do not change the Modified field. |
Knowledge |
| 23681910 |
TDX is blocking indexing of hastag search results |
Knowledge |
| 23757136 |
Increase the size of the KB content area |
Knowledge |
| 24377088 |
Turn off Article Feed |
Knowledge |
| 24636271 |
Update to Bootstrap 4 |
Knowledge |
| 25362936 |
Would ilke to add a new "Hyperlink" attribute type for Knowledge and Ticket attributes |
Knowledge |
| 25362977 |
Request to add RSS feeds to KB articles |
Knowledge |
| 25362989 |
Request to add a date sort parameter to the API methods to get or search for KB articles |
Knowledge |
| 25425895 |
a) add a custom HTML attribute to categories that is displayed below the category description; b) allow HTML in the category description; c) create a widget to display article sub-categories in custom pages, so we can customize the page but still have the list of articles and sub-categories with descriptions under it just like any other category page would. |
Knowledge |
| 25475963 |
Request to allow a widget or some way to capture html text dynamically within a knowledge article. Would like to have a widget or some way to capture this dynamically where it only needs to be updated in one location and not in each individual article. |
Knowledge |
| 26827563 |
Knowledge Base Usability Issues and Enhancement Requests |
Knowledge |
| 26827859 |
Nav menu is not fully editable |
Knowledge |
| 26827888 |
Article and Custom Page titles are not cut-off in search engines |
Knowledge |
| 26827910 |
Hastags (#) are disallowed in tags |
Knowledge |
| 26827931 |
Article usage stats are unfriendly |
Knowledge |
| 26827957 |
Article Templates are not dynamic |
Knowledge |
| 26827978 |
More default KB Widgets |
Knowledge |
| 26828000 |
Too much screen space is taken up by the sidebar on KBs |
Knowledge |
| 26828016 |
Using Bootstrap in KB Articles |
Knowledge |
| 26901742 |
Scope tags to application |
Knowledge |
| 26954518 |
Add various social media types(Twitter, Bluesky - bsky.app etc.) as an additional option to email for the 'Share' buttons in Knowledge and Questions. Also update the text in the 'Share' email template to move and bold the title above the knowledge article link when using the 'Share' button. |
Knowledge |
| 27501931 |
When children are added to a Problem ticket, it would be helpful if the feed entry posted to the parent included the ticket ID so that the feed would list all the children ticket IDs. |
Knowledge |
| 27501540 |
Make knowledge article details visible to the public (non-logged in users) as a configurable option within the Client Portal |
Knowledge |
| 16797210 |
Be able to create a new card from the +New menu on My Work |
Project |
| 17055193 |
Project Management Reports, Widget, Gantt chart improvements (ITS Ticket 619342) Potentially resolved by 11.8 10/28/23 |
Project |
| 17459918 |
Improve PPM Report Headers and Provide Details on Calculations in delivered PPM reports (ITS Ticket 734625) |
Project |
| 17534629 |
Open Cards in Card View from My Work and Desktop (instead of opening cards to Task view from those locations) (ITS Ticket 771981) |
Project |
| 17534751 |
Allow swimlanes/horizontal dividers in cardwalls to show responsibility or priority (ITS Ticket 771843) |
Project |
| 17534938 |
Add Card Walls to Workspaces (ITS Ticket 771662) |
Project |
| 17535024 |
Separate instances of PPM or visibility settings to regulate who can see projects managed by other departments/units in the same enterprise. (ITS Ticket 771519) |
Project |
| 18941544 |
Project start and end date validation includes weekends |
Project |
| 21219124 |
Do not display project tasks in global search unless user has access to the project with which the tasks are associated. ITS PMO ticket 3056039 |
Project |
| 22271426 |
TDX Functional Role Automatic Update to Existing Projects |
Project |
| 22492572 |
Rich Text for Cardwalls |
Project |
| 22504864 |
Adding Stakeholders to a project template |
Project |
| 24213113 |
Accessibility issues in PPM |
Project |
| 13395439 |
Increase maximum results for report builder reports. |
Reporting |
| 13722795 |
Be able to report and search for Task in the same manner as tickets |
Reporting |
| 14369701 |
Reporting enhancement: provide fields and data to calculate number of tickets worked by technician in a given time span |
Reporting |
| 14418629 |
Additional options for Scheduled Reports (including Weekdays only (hobbes) |
Reporting |
| 14693783 |
Daily Ticket Count Report (ITS ticket 265947) |
Reporting |
| 15042302 |
Update to KPI Reporting field " Created to Init Respond |
Reporting |
| 16052684 |
Query information in the 'Read By' tab of a ticket (jenburch) |
Reporting |
| 17003047 |
provide the ability for App Admins to modify canned queries/reports (jenburch) |
Reporting |
| 18047318 |
Text Wrap of Service Name on custom reports in TDNext |
Reporting |
| 18109503 |
Ability to Report on Response Template use |
Reporting |
| 18264884 |
Ticket reporting for Previously Responsible Individual. When a ticket is assigned to a group, then a person, then a new group, there is no data on the Person it was assigned to The previous group data is retained, but not the person data. Need to know on an individual technician basis how many tickets passed to which groups (Amy H.) |
Reporting |
| 18424184 |
Facilitate excluding system updated tickets from Reports (Bolger, Schell) |
Reporting |
| 18879223 |
Reporting: allow direct entry into Prompt field (instead of search, click to insert, etc) ITS Ticket 1399193 |
Reporting |
| 19063734 |
Ticket and Task reporting. Need a report with active tickets, or tasks assigned to a group. currently tasks still show, even if complete, if related ticket still open (MiWorkspace, DENT) |
Reporting |
| 19724699 |
Make it easier to click the boxes when building reports (A. Hamermesh/Inc Manager) |
Reporting |
| 19798255 |
Allow reporting on Services and Service Offerings in one report (PMO) |
Reporting |
| 20827578 |
compare report columns against other columns |
Reporting |
| 21488379 |
"Do not show this report in the navigator" - Is everyone or nobody, including report owner. |
Reporting |
| 22140130 |
Ability to adjust the width of report columns ITS Ticket ID 3837659 |
Reporting |
| 22575129 |
Configure application report folders in left nav to remember state (expanded / collapsed) |
Reporting |
| 23459265 |
Ability to report on feed entries |
Reporting |
| 24056380 |
Allow report visibility details in API response |
Reporting |
| 24395715 |
Task Report Sorting |
Reporting |
| 25221216 |
Reporting on % of completed surveys over time |
Reporting |
| 25702254 |
Convert column and filter pickers to typeahead lookups in report builder |
Reporting |
| 6350837 |
Option to return random sample of IDs in TDX reports |
Reporting |
| 27769817 |
12.0 UX Day, Date and Time Display Issues- day/date/time displays as one line, no wrapping or individual values. ITS Ticket ID 8158964 |
Reporting |
| 12299772 |
Need to be able to link tickets together as related, but not parent/child. |
Ticketing |
| 12709982 |
Allow shorter delays (minutes/hours) between closure of the ticket and sending the customer survey invitation |
Ticketing |
| 13612955 |
Retain existing data on ticket when applying a template |
Ticketing |
| 13616347 |
Improved Ticket Searching: Stemmed and Exact Match - including searching by uniqname should return that uniqname as #1 result. (ITS ticket 3113581) |
Ticketing |
| 13722518 |
Include Ticket Created Notification in Feed |
Ticketing |
| 14264681 |
More clicks to navigate back to TDnext after working a ticket |
Ticketing |
| 14364027 |
Ability to use Ticket Templates post ticket creation |
Ticketing |
| 14370155 |
Populate Requestor in Notify field if "Private" is unchecked |
Ticketing |
| 14396700 |
New ticket window: form behavior when changing forms |
Ticketing |
| 14413104 |
Move the "Notify" & "Notify Other People" fields above the Comments box, near the the "Make Private" Checkbox ITS TIcket 4398425 |
Ticketing |
| 14565313 |
Multiple Parents for Cascading Attributes |
Ticketing |
| 14565316 |
Customize ticket search columns, including ability to add fields (modified by) to "Tickets Assigned to Me" (ITS Ticket 149764) |
Ticketing |
| 14567072 |
Closed tickets to not display in search by default - Include all statuses in default ticket search (green filter). Allow Technicians to save their default search. ITS Ticket 877387 |
Ticketing |
| 16211280 |
Assign reopened tickets to a group, never a single person (ITS ticket 434130 and 2992260) |
Ticketing |
| 16319370 |
Text when updating status to an on hold state is confusing |
Ticketing |
| 17249022 |
Make both Responsible Group and Responsible visible simultaneously on a form |
Ticketing |
| 17534858 |
Allow linking more than one task to an issue (ITS Ticket 771761) |
Ticketing |
| 17610636 |
Add option to automatically notify responsible when comment added in TDnext. |
Ticketing |
| 18399113 |
Allow for bulk updates of Service field on tickets |
Ticketing |
| 18606795 |
When you copy a URL into a comment as part of a sentence with a period after the URL, the URL will include the period as part of the URL on save. When users click on the URL it will now error since it contains the period.
Whenever a user pastes a URL into a comment, they must remember to put a space between the URL and any trailing punctuation. If they don't, the system will add the punctuation to the clickable URL (and shorten it so a user can't easily see the mistake), and many pages in TD will fail to resolve or will resolve to a No Permission page. |
Ticketing |
| 18661225 |
Allow for multiple attachment files to be added to the ticket on submit |
Ticketing |
| 18919478 |
Ticket Type field not being popuplated automatically when a Service is selected if that Service has Service Offerings |
Ticketing |
| 19520207 |
Add ability to 'pin' a feed so that particularly helpful feeds can be easily accessible in long tickets (ITS Ticket 1798717) (ITS Ticket 4342164) |
Ticketing |
| 19520253 |
Retain Protected Custom Attributes (PCAs) in Merged tickets ( ITS Ticket 1801710) |
Ticketing |
| 19520339 |
Add "Contacts" as a value under "Cascade" so that comments from parents can be sent to Contacts in addition to Responsible, Reviewer, Requestors and Creators (ITS Ticket 1811970) |
Ticketing |
| 19828740 |
Enable easy sharing of link to tickets in the portal (markmont) |
Ticketing |
| 19858113 |
Allow more granular control of notifications, including whether or not status is displayed, and where in the notification it is displayed (ITS Ticket 1996167) |
Ticketing |
| 19881315 |
Ticket workflow stage information (P Hoang) |
Ticketing |
| 20317712 |
Update a ticket when it is copied to indicate new tickets created from that ticket (iTS Ticket 2289625) |
Ticketing |
| 20726698 |
Details of ticket missing after merging tickets +1 ITS 2/25 |
Ticketing |
| 21600473 |
If an attachment added to an on Hold ticket in the portal with no comment or other fields added- update the status of the ticket and notify the Responsible . ITS ticket 3332460 (SSC) |
Ticketing |
| 21905263 |
Include the Ticket ID field in the search when a Technician searches the "Text" field (ITS ticket # 3565564/ssc). Related to a processes where an original ticket is copied, and that ticket ID is included in the title or description of related tickets. Technicians enter the original ticket number in the Text field of the ticket search and only the tickets with the ID in the title or description are returned, not the original ticket. Technicians must perform separate searches of the Ticket ID field and the Text field. This means Technicians are unable to use the search to filter for both the original and related tickets at the same time, so Technicians are also unable to update the original and related tickets using the bulk update feature |
Ticketing |
| 22659309 |
Count a draft summary change as a separate revision made by the use who changed the draft summary |
Ticketing |
| 22805487 |
Add ability to 'pin' a feed so that particularly helpful feeds can be easily accessible in long tickets (ITS Ticket 1798717) (ITS Ticket 4342164) |
Ticketing |
| 22805487 |
Important Ticket info hard to locate in long feeds |
Ticketing |
| 23470393 |
Provide the ability to link tickets together in a sibling-type relationship. |
Ticketing |
| 23612857 |
Prevent technicians from closing a ticket with open tasks and/or approval |
Ticketing |
| 23866152 |
When a ticket has its ticket type changed, or move a ticket to another app, allow the new ticket type to have its time types applied to the ticket. |
Ticketing |
| 24131767 |
When a new ticket is created because a customer responds to a closed ticket beyond the threshold (9 days for ITS Tickets) and the response creating the new ticket contains an attachment, the attachment is included in the original ticket, but not the new ticket The attachment should be included in the new ticket |
Ticketing |
| 24686379 |
Add download all button for attachments in a ticket. |
Ticketing |
| 24790577 |
Bulk delete tickets |
Ticketing |
| 24790577 |
Would like to: Option to bulk delete tickets, API to delete tickets, provide application level access to delete tickets. So this doesn't restrict it to global admins only |
Ticketing |
| 24923236 |
Allow for persistent Print settings within Tickets |
Ticketing |
| 24954047 |
Add time stamps to modified attributes within tickets. |
Ticketing |
| 24971506 |
Facilitate technician knowing if comments are customer visible or not. Include a visual indicator such as a different background color on the Comments section to indicate if comments will be emailed to the customer or not. ALso move "make public" closer to the "notify" to make it easier to both publish comments to the portal and email the requestor. Make Comments behavior consistent and controllable for both Comments in an Update and Comments in a Feed. ITS Ticket 5924397& 7429111 |
Ticketing |
| 25660433 |
When changing the description + other fields in a ticket edit, there should be something in the feed that indicates the description was changed |
Ticketing |
| 25710443 |
When a new ticket is created from a reply to a closed ticket, the reply that caused the new ticket creation should be listed first on the new ticket |
Ticketing |
| 25790465 |
Allow entering a Request Type within a Service when using Request Application=Link. Resulting in the Type to autofill within a ticket when the Service is selected on a generic request form. |
Ticketing |
| 26092124 |
Add a feed or note in the description that 'New Ticket XXXX' was created from a reply. |
Ticketing |
| 27273946 |
don't reopen tickets when someone says 'thank you' or 'thanks' |
Ticketing |
| 27487396 |
When cascading comments, notify the "Preferred Email" if it exists (ITS TIx7925520) |
Ticketing |
| 27746901 |
TDX support idempotency type of requests that would help avoid creating these duplicate requests |
Ticketing |