| VendorTicket |
TDX most frequently requested enhancements |
Description |
| 12299772 |
|
Need to be able to link tickets together as related, but not parent/child. |
| 12607663 |
|
Maintenance Windows Spanning Calendar Days |
| 12607825 |
|
Performance limitations when working with custom attributes with very large number of choices. |
| 12652272 |
|
Client Portal CSS to an external CSS stylesheet |
| 12709982 |
246354 |
Allow shorter delays (minutes/hours) between closure of the ticket and sending the customer survey invitation |
| 12793573 |
|
Select All' option to select all returned records for Filter Asset results (J. Burch) |
| 12793673 |
|
Clear Filter Criteria (Burch) |
| 12940246 |
|
API Auth Token |
| 12940267 |
|
Web Service Account - OAuth 2.0. |
| 12987004 |
1869128 |
No "data validation" or "character parameters" to enforce on form input fields |
| 13040003 |
|
There's no ability to route tasks in a workflow based on operational hours. |
| 13157440 |
|
Lack of Oncall functions does not support need to identify staff on call for each service,negatively impacting the ability to respond to critical or emergency incidents |
| 13248004 |
|
Change Ticket Start & Due Date |
| 13395439 |
|
Increase maximum results for report builder reports. |
| 13606309 |
|
Assets removed from Ticket Template |
| 13612955 |
|
Retain existing data on ticket when applying a template |
| 13616347 |
11750268 |
Improved Ticket Searching: Stemmed and Exact Match - including searching by uniqname should return that uniqname as #1 result. (ITS ticket 3113581) |
| 13616954 |
|
Ability to create a custom desktop default for TDMobile entry point |
| 13653797 |
|
Display selected asset custom attributes in user's assets tab |
| 13681127 |
|
Email an external address from a workflow |
| 13689105 |
|
Allow use of TDx mail servers with FROM @umich.edu (all) |
| 13689259 |
|
Enhanced email logging |
| 13689355 |
|
Location Import - match on unique ID instead of Name |
| 13722410 |
|
Brand the homepage |
| 13722438 |
|
Email replies - automatically notify the current responsible |
| 13722518 |
|
Include Ticket Created Notification in Feed |
| 13722795 |
|
Be able to report and search for Task in the same manner as tickets |
| 13724176 |
|
Delete function in API for Assets |
| 13758923 |
|
Improved API search |
| 13762382 |
|
Display HTML based on a form selection |
| 13855739 |
|
Acct/Dept Import - match on external ID instead of Name |
| 13868860 |
214939 |
Allow distinct Footers on notifications based on Responsible group, or other field |
| 13870002 |
|
Populate 'Notify Other People" with members of the "Responsible"'s department |
| 13876517 |
|
Display each entry separately when viewing available open periods for a new maintenance activity |
| 13943080 |
|
Verbiage in Knowledge Article |
| 13958295 |
|
Ability to update App Admin via API or People Import Utility |
| 13985230 |
|
Attachment File Types |
| 13985425 |
250615 |
Ability to populate a custom attribute on a ticket from a custom attribute on an Asset or CI record (ITS ticket 27058) |
| 14005587 |
|
Enhance webhook to identify delta data on update |
| 14073762 |
|
Ticket Templates with Title and Description not required |
| 14154216 |
|
Potential Branding Issues in Workflow Notification Steps |
| 14264681 |
|
More clicks to navigate back to TDnext after working a ticket |
| 14364027 |
|
Ability to use Ticket Templates post ticket creation |
| 14364120 |
|
"Other Email Address" field to be a default field on forms (LSA) |
| 14364242 |
2693127 |
Email monitor to collect CC and To addresses for emails routing to TDX. This information can be added to the ticket notes or a field within each ticket. (LSA) |
| 14369701 |
|
Reporting enhancement: provide fields and data to calculate number of tickets worked by technician in a given time span |
| 14370155 |
|
Populate Requestor in Notify field if "Private" is unchecked |
| 14376551 |
|
Archived Knowledge Articles returned in Technician search |
| 14377546 |
|
SEO Friendly URL for KB Articles |
| 14396700 |
|
New ticket window: form behavior when changing forms |
| 14404424 |
|
Put latest email response on top |
| 14413104 |
|
Move the "Notify" & "Notify Other People" fields above the Comments box, near the the "Make Private" Checkbox ITS TIcket 4398425 |
| 14418629 |
|
Additional options for Scheduled Reports |
| 14480582 |
|
Attachment Size limitations |
| 14541471 |
|
"Read Only" Requestor Field not assigning Workflows |
| 14565282 |
1971795 |
Minimize the appearance of the reply token |
| 14565313 |
9905150 |
Multiple Parents for Cascading Attributes |
| 14565316 |
5064745 |
Customize ticket search columns, including ability to add fields (modified by) to "Tickets Assigned to Me" (ITS Ticket 149764) |
| 14567072 |
|
Closed tickets to not display in search by default - Include all statuses in default ticket search (green filter). Allow Technicians to save their default search. ITS Ticket 877387 |
| 14674203 |
|
Increase Text Search to be the same length as a Textbox |
| 14678938 |
|
Make Knowledge Base visible in TDNext |
| 14693783 |
1041829 |
Daily Ticket Count Report (ITS ticket 265947) |
| 14818548 |
|
Custom Person Attribute |
| 14865010 |
|
Search/filter the applications menu in TDNext |
| 14871949 |
|
Allow "Other Email Addresses" to be captured on TDNext forms |
| 14892035 |
|
Purge email upon Fetch for monitored email boxes |
| 14989877 |
|
Utilize person attributes to control roles and form access (ITS ticket 5242) |
| 15042302 |
|
Update to KPI Reporting field " Created to Init Respond |
| 15085520 |
|
Resolve duplicate tickets created by one email to multiple monitors |
| 15188540 |
|
Ability to have each Ticket Application Control which Portal the Popular Articles are pulled from |
| 15188827 |
|
Ability to create a true Parent/Child Relationship between Asset records from within the Relationships tab of an asset. (Burch) |
| 15210997 |
|
Allow Protected Custom Attributes (PCAs) to be used in Templates, Workflows and Reports (SSC) |
| 15296940 |
|
Allow Multiple Assignment Groups to be Assigned to a Ticket |
| 15662399 |
|
SLA counts time 'on hold' and 'closed' against the SLA, so reopened and scheduled tickets routinely breach |
| 15679523 |
|
Allow automation rules to act on in-flight tickets |
| 15799167 |
|
Enable time directly in the grid on the My Time Card view |
| 15897029 |
|
Cannot reply by email to tickets that were moved to another app after a notification was generated |
| 16052551 |
|
Ability to indicate a separate color on the Request Service Button (jenburch) |
| 16052684 |
|
Query information in the 'Read By' tab of a ticket (jenburch) |
| 16211280 |
|
Assign reopened tickets to a group, never a single person (ITS ticket 434130 and 2992260) |
| 16271264 |
1943602 |
Do not default to "Remove all existing tasks" when a task template is applied. Default to NOT remove tasks, or allow admin to set default. (ITS Ticket 460037) |
| 16276900 |
|
Additional comments in a feed is stripping away the text that is copied over |
| 16319370 |
|
Text when updating status to an on hold state is confusing |
| 16797210 |
|
Be able to create a new card from the +New menu on My Work |
| 17003047 |
|
provide the ability for App Admins to modify canned queries/reports (jenburch) |
| 17023599 |
|
the ability to drag and drop attachments when filling out a TDX customer-facing form. Currently the only time customers can drag and drop attachments is after ticket creation via the Client Portal. (ITS Ticket 618977) |
| 17055193 |
|
Project Management Reports, Widget, Gantt chart improvements (ITS Ticket 619342) Potentially resolved by 11.8 10/28/23 |
| 17118406 |
|
When setting up a survey report there is no option to see through the report builder if the ticket has any tasks associated. (ITS TIcket 646757) |
| 17211266 |
|
Data within square brackets is removed. Retain data within square brackets (ITS Ticket 11521)
Partially Resolved: Effective 6/19/2021; Data within square or carrot brackets is included direct ticket updates, but these brackets, is not included in the ticket if sent via an email reply to a ticket. |
| 17249022 |
|
Make both Responsible Group and Responsible visible simultaneously on a form |
| 17305518 |
|
Provide a User Impersonation Feature |
| 17459918 |
|
Improve PPM Report Headers and Provide Details on Calculations in delivered PPM reports (ITS Ticket 734625) |
| 17534629 |
|
Open Cards in Card View from My Work and Desktop (instead of opening cards to Task view from those locations) (ITS Ticket 771981) |
| 17534751 |
|
Allow swimlanes/horizontal dividers in cardwalls to show responsibility or priority (ITS Ticket 771843) |
| 17534858 |
|
Allow linking more than one task to an issue (ITS Ticket 771761) |
| 17534938 |
3092290 |
Add Card Walls to Workspaces (ITS Ticket 771662) |
| 17535024 |
|
Separate instances of PPM or visibility settings to regulate who can see projects managed by other departments/units in the same enterprise. (ITS Ticket 771519) |
| 17550977 |
|
Change failed email retry process to (at least initially) attempt to use customized mail server options |
| 17580344 |
|
Set a default client portal for links in notifications from a ticketing application |
| 17610636 |
|
Add option to automatically notify responsible when comment added in TDnext. |
| 17830639 |
|
Ability to make static content dependable on another attribute |
| 17854122 |
|
Forced/Required Alt Text with Images on Client Portal |
| 17931636 |
|
Allow status change in automation rules |
| 17941538 |
|
The proxied text from external email address replies are confusing customers, especially those who are getting a notification back from their own reply. |
| 17950499 |
|
Allow customizable subject lines (ITS Ticket 958062) |
| 17950605 |
|
iFrame function in Knowledge (ITS Ticket 956633) |
| 18022947 |
|
Allow Desktop publishing in Portal to be based on app admin role rather than current process of access to Analysis tool being the determiner of who can an cannot publish desktops on their client portal. (ITS ticket 1026220 Jen B/ULIB) |
| 18047318 |
|
Text Wrap of Service Name on custom reports in TDNext |
| 18109503 |
|
Ability to Report on Response Template use |
| 18138515 |
|
Enable creation and editing of Response Templates through permission control |
| 18264884 |
|
Ticket reporting for Previously Responsible Individual. When a ticket is assigned to a group, then a person, then a new group, there is no data on the Person it was assigned to The previous group data is retained, but not the person data. Need to know on an individual technician basis how many tickets passed to which groups (Amy H.) |
| 18267179 |
|
Use Custom Attributes in Response Templates (OL ticketing app) |
| 18267424 |
|
Report on Asset Relationships and Related Assets. |
| 18398709 |
|
Allow multiple Knowledge Articles to be attached to one ticket |
| 18398780 |
|
Process forwarded messages that include a reply token |
| 18399113 |
|
Allow for bulk updates of Service field on tickets |
| 18424184 |
|
Facilitate excluding system updated tickets from Reports (Bolger, Schell) |
| 18434100 |
|
Cannot use a service account for email replies |
| 18585843 |
|
Add support for duplicate emails in a monitor's Inbox. (P Hoang) |
| 18606795 |
5720418 |
When you copy a URL into a comment as part of a sentence with a period after the URL, the URL will include the period as part of the URL on save. When users click on the URL it will now error since it contains the period.
Whenever a user pastes a URL into a comment, they must remember to put a space between the URL and any trailing punctuation. If they don't, the system will add the punctuation to the clickable URL (and shorten it so a user can't easily see the mistake), and many pages in TD will fail to resolve or will resolve to a No Permission page. |
| 18661225 |
|
Allow for multiple attachment files to be added to the ticket on submit |
| 18691239 |
|
Automatically notify ALL contacts including ticket created notification - also allow email addresses external to TDX to be added as contacts (ITS ticket 1390394) |
| 18879223 |
|
Reporting: allow direct entry into Prompt field (instead of search, click to insert, etc) ITS Ticket 1399193 |
| 18919478 |
|
Ticket Type field not being popuplated automatically when a Service is selected if that Service has Service Offerings |
| 18941544 |
|
Project start and end date validation includes weekends |
| 18952924 |
|
Error messages in the email service log are not easily interpreted |
| 18970751 |
|
Data point and measurable during a ticket lifecycle (LSA) |
| 19063734 |
|
Ticket and Task reporting. Need a report with active tickets, or tasks assigned to a group. currently tasks still show, even if complete, if related ticket still open (MiWorkspace, DENT) |
| 19107318 |
|
Allow for "night mode" or other color themes in addition to dark text on light background (ITS Ticket 1534519) |
| 19144295 |
|
Sandbox to Production Migrations need to work at the App Admin level |
| 19333830 |
|
Standardize include and exclude Services and Groups for configuration of Surveys. (ITS ticket 1700828) |
| 19470143 |
|
Add entry to feed when email rule is applied, include email monitor ID in feed entry . Help track how emails are routed via email rules. |
| 19520207 |
|
Add ability to 'pin' a feed so that particularly helpful feeds can be easily accessible in long tickets (ITS Ticket 1798717) (ITS Ticket 4342164) |
| 19520253 |
|
Retain Protected Custom Attributes (PCAs) in Merged tickets ( ITS Ticket 1801710) |
| 19520339 |
|
Add "Contacts" as a value under "Cascade" so that comments from parents can be sent to Contacts in addition to Responsible, Reviewer, Requestors and Creators (ITS Ticket 1811970) |
| 19710027 |
|
Contact does not display the alternate email address when selecting from notify list, unlike how Requestor will display primary and alternate. (ARC/B.Fauber) |
| 19724699 |
|
Make it easier to click the boxes when building reports (A. Hamermesh/Inc Manager) |
| 19739656 |
855165 |
Have the ability to report on tickets when a technician added a comment and/or update. And to be able to have a count of comments and/or updates per technician. Add a +1 vote to TDX enhancement # 855165 |
| 19762982 |
|
A user is searching a keyword in the client portal home page search and it returns an article first in the list. But when the user searches for the same keyword in the Search within Knowledge Base then that specific article isn't listed until the second change. The general recommendation is to use the Knowledge Base search when you need to take advantage of the filtering options, but to use the site search when you're only performing a text-based search. (juliew/Knowledge) |
| 19798255 |
|
Allow reporting on Services and Service Offerings in one report (PMO) |
| 19801553 |
|
When using the text editor (see attachment) the numerical organized list enumerates 1,2,3,4 etc which is fine. However, when you indent within an organized list, the enumeration starts over at 1 within the sub-list. In order to correct this, the user has to manually change the sub-list values and adjust the organized list counts so that they are all accurate.The desired behavior is that the list follows the <ol type="1|a|A|i|I"> standard where the list would use a different enumerator within the organized list on sub-lists. (juliew/Knowledge) |
| 19828740 |
|
Enable easy sharing of link to tickets in the portal (markmont) |
| 19858113 |
|
Allow more granular control of notifications, including whether or not status is displayed, and where in the notification it is displayed (ITS Ticket 1996167) |
| 19881315 |
|
Ticket workflow stage information (P Hoang) |
| 19928307 |
|
Unable to filter on custom attributes of type 'person' in Asset Application |
| 19935252 |
|
Add reporting Operator "has no value" for Asset Product Model. Asset Report on assets with no Product Model Value (workaround is to make a report where Product Model is not = to All Product Models (check the box for each existing Product Model, report returns None and those with a PM not in the list) ITS Ticket 2053721 |
| 20069047 |
|
Create an API for Tags. ITS Ticket 2143143 |
| 20122025 |
|
Submitting Ticket requests from portal with attachments too large: change error message |
| 20149718 |
|
Facilitate use of Excel template to export and import asset data (ITS ticket 2227989) |
| 20311147 |
|
Asset Application - Attribute Names / Reporting |
| 20317712 |
|
Update a ticket when it is copied to indicate new tickets created from that ticket (iTS Ticket 2289625) |
| 20494596 |
|
Enable email notifications for failure to connect to the monitored email inbox, instead of only logging connection errors in the log tab. M.Miller/LSA |
| 20530016 |
|
"To Excel" button on My Approvals tab in Client Portal. ITS Ticket 2423178 |
| 20576677 |
|
Human friendly URLs to Portal content; Knowledge, Forms, Tickets, etc. ITS Ticket 2430123 |
| 20583361 |
|
Optionally include inactive records in Person custom attributes |
| 20726698 |
|
Details of ticket missing after merging tickets |
| 20827578 |
|
compare report columns against other columns |
| 20922530 |
|
Reporting on Knowledge Feedback; Permissions |
| 20951332 |
|
Email marked as processed and skipped since it recognized it as autogenerated but it's not autogenerated |
| 21049725 |
|
Change search result weighting in TDNext |
| 21066516 |
|
The URLs in a response template are being truncated |
| 21219124 |
|
Do not display project tasks in global search unless user has access to the project with which the tasks are associated. ITS PMO ticket 3056039 |
| 21282986 |
|
Having to enter the requestor and asset in a new ticket created from an asset |
| 21319917 |
|
Technician users removed from responsible groups should not continue to receive group notifications from old group |
| 21406837 |
|
Have a setting on the Type level to disable Reviewer notifications |
| 21429961 |
|
Operational Email Monitor in Sandbox & Release Preview |
| 21488379 |
|
"Do not show this report in the navigator" - Is everyone or nobody, including report owner. |
| 21600473 |
|
If an attachment added to an on Hold ticket in the portal with no comment or other fields added- update the status of the ticket and notify the Responsible . ITS ticket 3332460 (SSC) |
| 21650104 |
|
Knowledge Base reporting - include associated Services ITS Ticket 3360947 |
| 21730304 |
|
Help text expansion on Ticket Edit View |
| 21802773 |
|
Add option for Alt Text for inline images in comments and updates |
| 21905263 |
|
Include the Ticket ID field in the search when a Technician searches the "Text" field (ITS ticket # 3565564/ssc). Related to a processes where an original ticket is copied, and that ticket ID is included in the title or description of related tickets. Technicians enter the original ticket number in the Text field of the ticket search and only the tickets with the ID in the title or description are returned, not the original ticket. Technicians must perform separate searches of the Ticket ID field and the Text field. This means Technicians are unable to use the search to filter for both the original and related tickets at the same time, so Technicians are also unable to update the original and related tickets using the bulk update feature |
| 21914002 |
|
Allow desktops linked to templates to be copied so Technicians can modify linked Destkops (Amy H ITS) |
| 22128836 |
|
Better handling of images in email signatures/inline images (Community of Practice/SPH) |
| 22140130 |
|
Ability to adjust the width of report columns ITS Ticket ID 3837659 |
| 22192028 |
|
Members who are no longer in group receive notifications when requestors reply to old tickets |
| 22307304 |
|
Ability to edit/customize messaging if no time type is associated to a ticket type |
| 22355713 |
|
Allow to edit the custom attribute type. |
| 22355713 |
|
Update reply token retrieval from email bodies to more gracefully handle malformed tokens |
| 22393051 |
|
Would like to be able to add conditions or filters when using a webhook |
| 22472150 |
|
Allow for Blank first name or last name fields, allow for punctuation, or other options for those with no first or last name values. ITS Ticket 4005683 |
| 22533315 |
|
Ability to filter on custom person attributes in TDNext > Asset > green filter on top right > Custom Fields |
| 22575129 |
|
Configure application report folders in left nav to remember state (expanded / collapsed) |
| 22585067 |
|
Ability to search for text within attachments of a ticket. |
| 22659309 |
|
Count a draft summary change as a separate revision made by the use who changed the draft summary |
| 22879361 |
|
Allow multiple groups or UIDs for workflow step: https://teamdynamix.umich.edu/TDWebApi/api/%7BappId%7D/tickets/%7Bid%7D/workflow/reassign |
| 22895945 |
|
Add ability to further customize the client portal banner pages (ITS Ticket 4414748) |
| 23063563 |
|
In addition to the existing feature of adding TDX users who were Cc'd as contacts, capture all To and Cc email addresses and add to the ticket. Capture non-TDX users/email addresses and add the information to the ticket description or feed. Make as an optional app level setting or each monitor. |
| 23128416 |
|
If a user clicks Edit Article > Update Article without actually making any revisions, do not change the Modified field. |
| 23233374 |
|
enhanced Survey results reporting, including ability to report results by month, and details on Service ITS Ticket 4674043 |
| 23280765 |
|
Expand Google Drive Connector in iPaaS, ITS Request Ticket #4710010 |
| 23470393 |
|
Provide the ability to link tickets together in a sibling-type relationship. |
| 23500799 |
|
Report Ticket duration that excludes 'on hold' and reports active time a ticket was open (ITS Ticket 4836448) |
| 23576129 |
|
Client Portal improvements: Add Contacts, Add "other email addresses' filter tickets by Custom Attributes. ITS TIcket # 4887154 |
| 23612857 |
|
Prevent technicians from closing a ticket with open tasks and/or approval |
| 23866152 |
|
When a ticket has its ticket type changed, or move a ticket to another app, allow the new ticket type to have its time types applied to the ticket. |
| 23880093 |
|
Add the capability to configure the 'Ticket Resolution/Closure Settings' on a service level. Make the setting optional to configure it at the global level or service level. |
| 24131767 |
|
Allow the attachments added to a comment that causes a new ticket to be automatically created (due to ticket closure settings) to be included in the new ticket instead of just the original ticket. |
| 24131767 |
|
When a new ticket is created because a customer responds to a closed ticket beyond the threshold (9 days for ITS Tickets) and the response creating the new ticket contains an attachment, the attachment is included in the original ticket, but not the new ticket The attachment should be included in the new ticket |
| 24152414 |
|
Being able to make standard ticket tasks outside of workflows wait for completion would be helpful especially when creating tasks via the API & iPaaS flows |
| 24213113 |
|
Accessibility issues in PPM |
| 24257657 |
|
Make the process run more frequently so that the workflow timer steps less than 5 minutes can run accordingly |
| 24385780 |
|
Added attachment text format does not have space or new line with existing text. Format for easier and better view. |
| 24387861 |
|
Forms that support electronic signatures. |
| 24498498 |
|
On the tickets asset tab, show asset ID instead of CI ID |
| 24686379 |
|
Add download all button for attachments in a ticket. |
| 22805487 |
|
Add ability to 'pin' a feed so that particularly helpful feeds can be easily accessible in long tickets (ITS Ticket 1798717) (ITS Ticket 4342164) |
| 24799450 |
|
Hidden attribute is still displaying when it has a value |
| 24790577 |
|
Bulk delete tickets |
| 24636271 |
|
Update to Bootstrap 4 |
| 24395715 |
|
Task Report Sorting |
| 24377088 |
|
Turn off Article Feed |
| 24205478 |
|
Error Creating tickets with files too large |
| 24147906 |
|
Workflow Task Responsibility |
| 24056380 |
|
Allow report visibility details in API response |
| 24007207 |
|
Handle Auto-Generated Emails Differently |
| 24005811 |
|
Improvement suggestions for iPaaS comments |
| 23877599 |
|
Accessibility Question about link styling |
| 23849978 |
|
Add support for additional SLA models |
| 23849811 |
|
When an email reply has CCs, if they are not users, add them to the ticket |
| 23825192 |
|
iPaaS UI can't paste any data |
| 23757136 |
|
Increase the size of the KB content area |
| 23681910 |
|
TDX is blocking indexing of hastag search results |
| 23617408 |
|
Add 'Connection Status' in Database Connectors to Powershell & SSH Connectors |
| 23587011 |
|
Ticket created without the email body content |
| 23558093 |
|
Frustration with New Connector & Credential Config. |
| 23459265 |
|
Ability to report on feed entries |
| 23385581 |
|
Experiencing slowness with iPaaS webhooks |
| 23349833 |
|
Receiving error when testing iPaaS credential that needs to use proxy server |
| 23318825 |
|
Create an endpoint for individual user desktop management |
| 23272378 |
|
Editing a PCA Value on a ticket |
| 23059239 |
|
Allow Users to View New Versions 'Pre-Release' |
| 22826026 |
|
Page load timing out when trying to update the flow and version for an iPaaS step - Preview |
| 22805487 |
|
Important Ticket info hard to locate in long feeds |
| 22794627 |
|
Allow API calls to Update App Admin / IsAdministrator |
| 22675799 |
|
Bulk Merge Into |
| 22662027 |
|
Add a Credentials Vault - Allow Credentials to be Limited by Application / Role |
| 22625121 |
|
Alternate ID - display as a standard value of Requestor on tickets |
| 22541016 |
|
In Test Mode - Change the Color of the Flow Step 'Test Tube' Indicator |
| 22504864 |
|
Adding Stakeholders to a project template |
| 22492572 |
|
Rich Text for Cardwalls |
| 22338651 |
|
Connector Iteration - Additional Keys added to Amazon Connect |
| 22280604 |
|
Calendar feeds from TDX to Google Calendar |
| 22271426 |
|
TDX Functional Role Automatic Update to Existing Projects |
| 22176458 |
|
Attempt to retrieve reply tokens from any attachments on the email when a token can't be found in the headers/body |
| 22164792 |
|
Change ticket creation error screen when it's due to size restriction |
| 22155753 |
|
Creating maintenance activities on ticket from the API |
| 22154042 |
|
Mobile push notifications |
| 22085404 |
|
Update reply token retrieval from email bodies to more gracefully handle malformed tokens |
| 21966134 |
|
duplicate tickets created by one email to multiple monitors |
| 21945950 |
|
Feature to 'select all' in a filtered list, for bulk updates, ticket creation, etc |
| 24790577 |
|
Would like to: Option to bulk delete tickets, API to delete tickets, provide application level access to delete tickets. So this doesn't restrict it to global admins only |
| 24385780 |
|
Add a line break above the attachment added blurb in ticket comments/updates |
| 24863509 |
|
No Active User Indicator in Asset Record |
| 24923236 |
|
Allow for persistent Print settings within Tickets |
| 24954047 |
|
Add time stamps to modified attributes within tickets. |
| 24971506 |
|
Facilitate technician knowing if comments are customer visible or not. Include a visual indicator such as a different background color on the Comments section to indicate if comments will be emailed to the customer or not. ALso move "make public" closer to the "notify" to make it easier to both publish comments to the portal and email the requestor. ITS Ticket 5924397 |
| 25083347 |
|
Add support for dl, dd, and dt tags when emails are processed |
| 25218176 |
|
Allow the standard attributes to be configured as 'Updatable' allowing it to be an attribute you can update within the update action page. |
| |
|
|
| |
|
|
| X 11588109 |
Complete |
DONE 6/19/2021 Add "Location" and "Room" type custom attributes. |
| X 12692465 |
Complete |
DONE 6/19/2021 Web Service User Permissions |
| X 13591912 |
Complete |
DONE 6/19/2021 Enable 2FA/MFA authentication on non-SSO accounts (ITS Ticket 2082) |
| X 13689105 |
Complete |
New feature in TDX effective 11.4 11/18/21 Application Level Email Settings Settings for outbound email and email replies can now be configured at the organization level and within ticketing, asset/CI, and client portal applications. The organization-level settings will be used unless a specific application has customized its settings. |
| X 14565308 |
Complete |
DONE 4/9/2022 Include CC information in tickets created via email service or email monitors |
| X 15503170 |
Complete |
DONE 6/19/2021URL in template is truncated in feed view (ntrinka) |
| X 16406334 |
No Action |
NO Action: Vendor advised this cannot be done in a single report. Provide code or ability to copy delivered TDX reports (ticket aging & ticket history). |
| X 16732281 |
Workaround |
Work Around: Use TeamDynamix "Analysis" application to report on this data
Tickets worked by Technicians who are no longer active in TDX are not included in Reports. Work abound is to use Analysis app for reporting. ITS Ticket 548809/550494 |
| X 17812837 |
Complete |
DONE: Hide the email service account as selectable in the dropdown of the 'Notify'. Updating email monitor accounts to use Gsuite API for autorization will resolve this issue. These updates to email monitor accounts are scheduled for Summer/Fall 2021. |
| X12642810 |
Complete |
Done November 2022 Asset Management API - Partial Asset Record Update via endpoint |
| X13039975 |
Complete |
When a task gets assigned to a group it does not send out a notification |
| X13688807 |
Complete |
FIXED 11.4 11/21 - option for custom from addrsses Allow multiple outbound email addresses |
| X13766737 |
Complete |
Report sharing and emailing to people and groups. resolved by 11.8 10/28/23 |
| X14481892 |
Complete |
DONE 7/2022 (11.5) HTML Emails via Email Monitor |
| X14565230 |
|
formatted response templates - AVAILABLE 5/13/23 11.7 |
| X14565230 |
Complete |
FIXED! 8/6/22 11.5 Formatted outbound communications/ HTML formatted response templates |
| X14565277 |
786387 |
Resolved with 11.8 Log file attachment uploading/deletion to the feed for the ticket. When an attachment is added, changed or deleted, create a feed entry describing the change. ITS Ticket # 429091. |
| X14811881 |
Complete |
FIXED 11.6 - option to allow transfers to an app to which you don't have access Push tickets from one ticketing application to another |
| X15064789 |
Complete |
Include in notifications a list of all of the people who were notified - AVAILABLE 5/13/23 11.7 |
| x16673490 |
Complete |
Optional Update AND Assign to Me/Take REsponsibility resolved by 11.8 10/28/23 |
| X16673490 |
|
Resolved with 11.8 Optional Update AND Assign to Me/Take REsponsibility |
| X17631412 |
Complete |
FIXED 11.6 Group Ownership of Reports!Multiple Owners or Editors of a Report |
| X17852962 |
|
fixed 3/9/23 Issue with default value when using a form in an email rule |
| X18477053 |
Complete |
FIXED 11.6 12/22Create a ticket from Knowledge Feedback (ITS Ticket 1220222) |
| X19872410 |
Complete |
DONE 4/9/22 As of April 2022 there is now a scroll bar when selecting "switch portal" this scroll bar allows customers to scroll the full list of all portals in alpha order. Prior to this the "Switch Portal" function in the Client Portal was truncating the drop-down to first 30 client portals. Reported by (SOE) |
| X20501391 |
2351798 |
fixed 3/9/23 Display default values on tickets created using a form via API. Currently, if you set a default in a form and create a ticket via API, the default value does not display on the form unless the Technician selects "edit" then saves the ticket. |
| X21770789 |
Complete |
DONE 10/28/23 Client Portal Users cannot select unrelated assets - new option 11.8 |
| X21802845 |
Complete |
DONE 12/17/22 now a ticket can be created from a list of up to 100 assets. Previously maxed out at 10. Allow ticket to be created by > 10 assets |
| X23555489 |
Complete |
DONE 10/28/23 Include file name in the feed when a file is included in an attachment (ITS Ticket 4887262) Log file attachment uploading/deletion to the feed for the ticket. When an attachment is added, changed or deleted, create a feed entry describing the change. ITS Ticket # 429091
resolved by 11.8 10/28/23 |
| X5108233 |
Complete |
DONE 12/17/22 Tickets that go from Closed to Pending go back to closed when comment added. Allow configurable rules to allow setting the new status when a comment gets added, instead of always reverting to the prior status, which doesn't work for CLOSED tickets. |
| X13651132 |
Complete |
DONE 9/20/23Allow independent refreshes across ticketing applications |
| X14364057 |
Complete |
DONE Auto Refresh on ticket applications (LSA) |
| X21734113 |
Complete |
iPaaS Dashboard Configuration - Individual Flow Metrics |
| X22712901 |
Complete |
Add Google Docs and Google Calendar to the list of standard connectors within iPaaS |