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Environment
TeamDynamix (TDX) at University of Michigan. Administrators of TDX applications for university schools, colleges, and units with their own ticket application.
Issue
Administrators of Neighbor Ticketing Applications in TeamDynamix (university schools, colleges, and units with their own TeamDynamix ticket application) need assistance from ITS with TeamDynamix. Global settings and certain functions are managed by the ITS Service Support Team. Use the forms below to request help from that team.
Resolution
Use the following TeamDynamix forms:
Additional Information
Handling Requests for TeamDynamix Access
TeamDynamix Task Templates, Response Templates, Ticket Templates
Submitting a Request for TeamDynamix Support
TeamDynamix Vendor Enhancements
Video about the Hub https://drive.google.com/file/d/12ZfPQigscNbcWz9MvsC488Yqjt5CnX_F/view
U-M TeamDynamix Training Documents and Videos: https://its.umich.edu/enterprise/crm-ticketing/teamdynamix/training
TeamDynamix Technician and Admin Training Videos available at learn.teamdynamix.com
Need additional information or assistance? Submit a request here ITS-TeamDynamix Support.