Environment
MiVideo/Kaltura Media Player (Mediaspace, Canvas, direct MiVideo player embeds)
Issue
YouTube pass-through videos can be added to a user's My Media library for use in Canvas or Mediaspace sites. If the YouTube video has captions, the captions display in the Kaltura player is controlled by the viewer's personal YouTube settings. This has the following results:
- YouTube captions may not display in the MiVideo/Kaltura Player.
- If Kaltura captions were added to the YouTube entry in MiVideo/Kaltura, double or overlapping captions may display in the Kaltura player.
Resolution
To ensure captions are always available for viewers, Kaltura captions should ordered. Any YouTube videos added to your My Media after 4/22/2024 will automatically be machine captioned. For videos added prior to 4/22/2024 or are in language other than English, the media owner or co-editor should request captions.
If double captions are displaying, the viewer is advised to either disable the Kaltura captions using the CC button in the player, or disable the YouTube captions by going to YouTube and changing their captions display preference.
Additional Information
Vendor's documentation:
https://knowledge.kaltura.com/help/youtube-entries (see the heading near the end "A Note About YouTube Entries and Captions")
Resources and Questions
For additional questions, please contact the ITS Service Center