Setting Up Duo Mobile on New Phone or Tablet

Environment

Duo Two-Factor Authentication

Issue

Setting up Duo on a new device

Resolution

  • Go to duo.it.umich.edu
  • Login with your uniqname and password if prompted
  • Click "Add a phone or Tablet"
  • Authenticate to Duo if Prompted (if push doesn't work, use the phone call or SMS option)
  • For the phone/tablet to be reactivated, click "Device Options"
  • Click "Reactivate Duo Mobile"
  • Follow the prompts
    • Install App on device if not already installed
    • Open the app and click the + sign in the upper right
    • Scan the QR Code
    • Click continue
  • The device should be set up.

 

If the phone call option isn't working and a backup device wasn't set up, the Service Center can either reactivate Duo mobile on your behalf, or can assign a temporary Duo bypass code to provide to allow you to sign in and update your own settings. 

Because this would require identity verification, please contact the Service Center via phone at 734-764-HELP (4357) and select option 1.

Contact the ITS Service Center:

Additional Information

 

Details

Article ID: 104
Created
Mon 4/20/20 8:01 AM