Environment
Duo Two-Factor Authentication
Issue
How do I reactivate Duo? (Usually needed because you replaced your phone with a new model but kept the same phone number or are not getting Duo pushes anymore.)
Resolution
- Go to password.it.umich.edu
- Login with your uniqname and password (if prompted)
- Go to "Two-Factor (Duo)" > "Manage Duo Devices"
- Go through the Duo prompt (you may need to choose phone call or use an alternate Duo method)
- For the phone/tablet to be reactivated, click "Device Options"
- Click "Reactivate Duo Mobile"
- Follow the prompts
- Install App on device if not already installed
- Open the app and click the + sign in the upper right
- Scan the QR Code
- Click continue
- The device should be set up
If the phone call option isn't working and a backup device wasn't set up, the Service Center can either reactivate Duo mobile on your behalf, or can assign a temporary Duo bypass code to allow you to sign in and update your own settings. Because this requires identity verification, please contact the Service Center via phone at 734-764-HELP (4357) and select option 1.
Additional Information
Need additional information or assistance? Contact the ITS Service Center.