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System Access, Passwords, and ID Management
Reactivate Duo Mobile on Phone or Tablet
Reactivate Duo Mobile on Phone or Tablet
Environment
Duo Two-Factor Authentication
Phones and tablets used for authentication
Issue
The Duo application on your phone or tablet indicates you need to reactivate it.
This may occur when you replace your phone with a new phone model, while keeping the same phone number
This may occur when your device is not able to receive Duo pushes
Resolution
Login to
Umich Account Management
Enter your uniqname and password if prompted
Log in with Duo when prompted, using any working device configured for your Duo account
Many individuals have more than one Duo device configured
Selecting your phone and using the
Call Me
option will often work, provided you have not changed your phone number
If unable to login with Duo, contact the
ITS Service Center
via phone or chat, to request a temporary Duo bypass code
Click on
Manage Duo Devices
For the phone/tablet to be reactivated, click
Device Options
Click
Reactivate Duo Mobile
Follow the prompts
Install App on device if not already installed
Open the app and click the + sign in the upper right
Scan the QR Code
Click continue
The device should be set up
Additional Information
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Details
Article ID:
104
Created
Mon 4/20/20 8:01 AM
Modified
Thu 10/13/22 3:51 PM
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Enroll a Smartphone or Tablet in Duo
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Check out this article I found in the ITS Client Portal knowledge base.<br /><br /><a href="https://teamdynamix.umich.edu/TDClient/30/Portal/KB/ArticleDet?ID=104">https://teamdynamix.umich.edu/TDClient/30/Portal/KB/ArticleDet?ID=104</a><br /><br />Reactivate Duo Mobile on Phone or Tablet