Environment
Duo Two-Factor Authentication
Issue
Setting up Duo on a new device
Resolution
- Go to password.it.umich.edu
- Login with your uniqname and password if prompted
- Go to "Two-Factor (Duo)" > "Manage Duo Devices"
- Log in with Duo (may need to choose phone call or use an alternate Duo method)
- For the phone/tablet to be reactivated, click "Device Options"
- Click "Reactivate Duo Mobile"
- Follow the prompts
- Install App on device if not already installed
- Open the app and click the + sign in the upper right
- Scan the QR Code
- Click continue
- The device should be set up.
If the phone call option isn't working and a backup device wasn't set up, the Service Center can either reactivate Duo mobile on your behalf, or can assign a temporary Duo bypass code to allow you to sign in and update your own settings.
Because this would require identity verification, please contact the Service Center via phone at 734-764-HELP (4357) and select option 1.
Contact the ITS Service Center:
Additional Information