Reactivate Duo Mobile on Phone or Tablet

Environment

Duo Two-Factor Authentication

Phones and tablets used for authentication

Issue

The Duo application on your phone or tablet indicates you need to reactivate it.

• This may occur when you replace your phone with a new phone model, while keeping the same phone number.
• This may occur when your device is not able to receive Duo pushes.

Resolution

Log in: Go to Duo device management (https://duo.it.umich.edu/) and log in.

• When the DUO prompt displays, click Other options ,then choose a method of authentication that you currently have access to (may be Duo push, bypass code, etc).
• The device management page opens in a new window/tab and has duosecurity.com in the URL.

Reactivate/Activate DUO Mobile on a Listed Phone Number:

If you have not done so already, download and install the Duo Mobile app on your new phone.

1. Click I have a new phone.
2. Click Get started.
3. Click Next.
4. On your phone, open the Duo Mobile app and tap + Add on the top-right of the screen.
5. Click Use QR code and scan the QR code that displays on your computer screen.

Note: If you cannot scan the QR code, see instructions to Get A Duo Mobile Activation Link by Email.

6. Name your account "University of Michigan" and click Save.

Activate DUO mobile on a New Phone Number /Tablet

1. Click Add a device on the Duo device management web page.
2. Select Duo Mobile.
3. Enter your phone number, or if setting up a tablet, click the I have a Tablet link towards the bottom.
4. On your phone or tablet, open the Duo Mobile app and tap + Add on the top-right of the screen.
5. Click Use QR code and scan the QR code that displays on your computer screen.

Note: If you cannot scan the QR code, see instructions to Get A Duo Mobile Activation Link by Email.

6. Name your account "University of Michigan" and click Save.

Get A DUO Mobile Activation Link by Email

If you do not want to give the Duo Mobile application access to your device's camera, or you are not able to scan the QR code, see steps below.

1. Click Get an activation link instead (after following one of the two above scenarios).
2. Enter your email address and click Send Email. 
3. Once you receive it, open the email on the device you are registering with Duo and click the activation link.

Note: A new tab will open in your browser, then you'll be redirected to the Duo Mobile app. You may need to click Open to be redirected.

4. Name your account "University of Michigan" and click Save.
5. You should see confirmation that the activation is complete. Click Continue to close the pop-up window.

Additional Information

• If unable to login with Duo, contact the ITS Service Center via phone or chat, to request a temporary Duo bypass code.
• Michigan Medicine Affiliates will have to use https://duo.it.umich.edu/ to manage their Duo. They cannot use accounts.it.umich.edu . 

Need additional information or assistance? Contact the ITS Service Center.