Google: Troubleshooting "No Longer Accepting Responses" Error in Forms

Environment

U-M Google, Google Forms

Issue

My Google Form says it is no longer accepting responses, but I need it to keep collecting them. Why is this happening? How can I fix this issue so the form continues to accept responses?

Resolution

If you are the owner of a Google Form that is showing the error that it is no longer accepting responses, there are a few possible reasons why:

• A collaborator with Editor access to the form has turned off responses without your knowledge.
• You or a collaborator with Editor access to the form has set a response limit or expiration/close date​​​​​​ that has been reached.
• You are accepting file uploads with the form, and...
  • You or a collaborator moved the form into a Google shared drive.
  • Your U-M Google account is near/over the assigned storage limit.
  • The parent/top-level shared folder where the form resides is owned by a U-M Google account that is near/over their assigned storage limit.

To fix these issues and allow your Google Form to continue to accept responses, refer to the sections below.

Collaborator has turned off responses

You should consult with the Editors assigned to the form before turning responses back on. To turn responses on:

1. Open your Google Form.
2. Click the Published button in the top right corner.
3. Toggle the Not accepting responses switch to ON.

Form response limit or expiration date has been reached

You should consult with the Editors assigned to the form before adjusting the response limit or expiration date.

1. Open your Google Form.
2. Click Manage in the yellow banner that appears at the top.
   • The banner will say either "This form isn't accepting responses because it automatically closed on the specified date" or "This form isn't accepting responses because the set response limit has been reached."
3. Toggle Not accepting responses switch to ON.

If you would like to add a new response limit or expiration date after toggling the responses back on, refer to Google: Set a Response Limit/Expiration Date to Stop Form Submissions for instructions. (When setting a new response limit, it must be higher than the form's current total responses. When setting an expiration date, it must be a date in the future. Otherwise, you will receive an error.)

Form with file uploads

Form was moved into a shared drive

The file uploads option is not available if the form is stored in a Google shared drive. If an existing form with file uploads turned on is moved into a shared drive, the form will automatically stop accepting responses, and you will not be able to turn them back on until you either remove the file uploads option or move the form out of the shared drive.

Your account is near/over the storage limit

If...

• The form is owned by you
• Does not reside in a shared folder owned by someone else
• You are near or over your storage limit
• The file upload maximum size is set to an amount that would cause your account to go over the storage limit

Google automatically stops accepting responses if the account that owns the file upload form responses is near or over their storage limit. You will need to either reduce your account storage or transfer ownership of the form and its responses to someone with sufficient Google storage.

The Form resides in a shared folder owned by an account near/over the storage limit

• Occasionally, Google will prevent collaborators from adding or editing files in affected folder structures where the parent/top-level shared folder is owned by someone whose storage is full. This can sometimes include any files you own that reside within that folder structure. Therefore, if you own a Google Form that resides within a shared folder owned by someone else, it is affected by the folder owner's storage limits.
• Forms with the file upload option turned on automatically collect file uploads in a folder. Since your form is in someone else's folder structure, the file uploads folder is also in that structure. If the top-level shared folder owner is near their storage limit and the maximum file upload size is set large enough that a file uploaded of that size would cause the shared folder owner to go over their storage limit, Google will automatically stop accepting responses to the form.
• You will need to ask the shared folder owner to reduce their account storage or move the form and its responses out of the affected folder structure.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.