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Finding Robin training materials
download the Robin App can be found Robin User Guide in the Technology Services Website.
External resources
The Robin Help Center also offers a variety of articles on how to troubleshoot the application. Please note that some images and steps may be different from the LSA account.
Microsoft Word only prints in black and white
printing ...
Select the printer that is having the issue from the dropdown list, if it is not there by default
Click Printer Properties
On the Printing Options tab, in the dropdown for Saved Settings
Web Hosting Environment (WHE)
Using Node.js on WHE
Using the WHE Admin Page
Using the WHE File Manager
Viewing the WHE Log Files
Please note: The information in these articles was imported from the WHE DokuWiki instance before it was shut down.
Introduction to Research Storage Administration at LSA
Summary
Provides a road map for administering storage at LSA, including a decision tree pointing to detailed support articles by topic.
Environment
Data Den
Globus
Locker
Turbo
Changing an article's next review date in the LSA TDX KB
Details
This article discusses how to change an article's review date in the LSA TeamDynamix (TDX) knowledge base (KB). Articles will be reviewed yearly on a rolling monthly basis. As part of this
IT Process for Data Use Agreements (DUA) or Data Management Plans (DMP) not flagged for IT review
individual faculty/student, or from a LSA Finance Office.
The researcher collects all documentation & agreements related to their data request then submits a request through the eResearch
Installing managed software on a Mac computer
check in with the software server and find any applications that have been 'pushed' or sent for install.
If everything on the list is okay to be installed, click the "Update All" button. Otherwise
Docking station not working after computer wakes from sleep/hibernation
Issue
When a Windows computer connected to a docking station resumes from sleep, some or all of the devices attached to the dock are not recognized by the computer. Device Manager might show
Troubleshooting Xerox utilities on Linux
printing ... wipe the queues and reinstall the printers. To wipe them, in a terminal enter: sudo xeroxquemgr -removeq all
Afterwards, install your needed printers again.
RHEL 8, Fedora 30+, CentOS 8
Cannot logon to X2Go on l-lukehyde01
-lukehyde01 to provide a self-service fix. To invoke the script:
Connect to l-lukehyde01 with an SSH client.
Once you've connected, run the command: reset-x2go
reset-x2go will list all sessions
Hoteling station standards
-play connection to all standard and most non-standard laptops
Power Delivery (90w, enough for all standard, most non-standard computers)
Higher resolution for more usable screen space
LSA-TS-Infrastructure-Hostmaster
The LSA-TS-Hostmaster group is responsible for all additions to, changes in, and deletions from the college's Domain Name System (DNS) environment. Request DNS modifications to LSA TS maintained cname, alias, address, etc. ... The LSA-TS-Hostmaster group is responsible for all additions to, changes in, and deletions from the college's Domain Name System (DNS) environment. Request DNS modifications to LSA TS maintained cname, alias, address, etc.
Using the WHE File Manager
Summary
The file manager is a part of your admin page that lets you upload, edit, and delete files and folders related to your website. If you prefer, you can also request shell access to edit
CTRL+V Shortcut Not Pasting Content From Clipboard
Resolution
Open Microsoft Word
Select 'File' > 'Option'
Select 'Customize Ribbon'.
Click the 'Customize' option next to 'Keyboard Shortcuts'.
In the Categories section, select 'All Commands
Active Directory: Shortcuts to find Departments, Users, and Laboratories
Drives
\\umroot\lsa\research - Lists all Turbo and Laboratory directories supported by LSA
\\lsa-users.m.storage.umich.edu\lsa-users - Lists all H Drives created for current or former LSA staff