This service offers evaluations to explore high-tech accommodation options. These can improve technology use for people with short- or long-term disabilities. Our service is available to U-M students and staff who are not covered by other services. Training and problem solving help is also available. We have many years of experience recommending solutions. There is no charge.
To make an appointment or ask a question, please fill out the form below.
Submit a request to the internal U-M Audit Services Support team
This Service is a tool to check and fix the accessibility of content on Canvas. This solution will help course creators make digital content accessible to everyone, and meet digital accessibility standards as required by U-M policy and applicable law.
This Service provides both strategic counsel and effective communication, marketing, and public relations solutions, as well as tactical support to projects, strategic imperatives, ongoing services and leadership.
This service offers liaisons between campus units and Information and Technology Services. Customer Relationship managers campus units across the entire U-M community to inform them, to learn about their business requirements and priorities, and to advocate for their technology needs. The focus is on building relationships that provide both the campus units and ITS with better communication and closer partnership by connecting campus units with the appropriate technology resources.
This Service provides assistance or collaboration with making information technology (websites, documents, media) accessible to work towards meeting the requirements of the EIT Accessibility Standard Practice Guide on campus.
This Service supports user research, UI and UX design, and web development. We manage the ITS Website service, Wolverine Access Gateway, and the Michigan App, as well as conduct user research and design work for projects. The team offers expertise and resources for creating enjoyable digital experiences with a deep understanding of user needs across digital platforms.
This form is to request assistance with Grackle, a set of accessibility checker add-ons designed for use with your U-M Google account. Grackle can help you create accessible documents, spreadsheets, and presentations in Google Docs, Sheets, and Slides.
This Service is all its.umich.edu websites, and any other ITS websites.
Internal to ITS, this Service allows users of the retired ITS Jira Service to view archived Jira data. The Jira Service was used by ITS staff to plan, track, and manage agile and software development projects.
This Service fosters a unified "One ITS" culture that nurtures personal and professional growth, and adapts fluidly within the ever-changing technological landscape.
Internal to ITS. This service allows ITS staff to request help with Training, Documentation, Communication, Change Management, Website updates from the ITS Performance Support Teams
Internal to ITS: Use this form for tracking and managing requests for inventory project moves.
This service is a pool of project managers available to manage large and complex projects. Also supports project management tools and methodologies.
This form is used to submit new project requests to ITS PMO Operations team.
Approval from your supervisor is required before you submit a project request.
Projects start with great ideas. If you have one, document an outline for it and submit the Project Intake Form. The Project Management Office (PMO) team will handle the rest!
This Service is to request assistance from the ITS Migrations and Scheduling team to manage jobs.
This form is to request assistance with an existing account supported by the Identity and Access Support team. Be aware that certain actions may also require an OARS request.
This service is support of inquiries not related to other ITS services which may include support of the customer's computing environment and referrals to other service providers.
This form is used to tracks kudos and complaints about the ITS support experience
This service allows authorized users to place orders and view reports for ITS Infrastructure products and services.
This service is for those who need to access ServiceNow archive data, or who need assistance locating archived ServiceNow data
This form is to make requests, address issues or provide general feedback related to the Rapid Time Entry (RTE) and BIll of Materials (BOM) applications being rolled out 9/1/2020. These applications run on the same framework as the current Service Request System (SRS)
This service enables mass delivery of announcements to all U-M employees and Ann Arbor students. More specific population groups can be requested, and the service can also supply lists of U-M faculty, staff, and Ann Arbor students, for uses beyond email. For official university use only.
Do you have a message you would like to communicate to large groups of university faculty, staff, or students? The Targeted Email Service offers three options:
• Request a Targeted Email: U-M faculty and staff may request a mass email to populations of U-M employees and Ann Arbor students
• Request a Mailing List: Request a data file of U-M employees and Ann Arbor students, for use with your own email application or service
• Licensed Departmental Use: U-M departments may arrange direct access to the email campaign software, to meet frequent messaging needs
This service is a web-based platform that provides service management, asset management, and project management capabilities. TeamDynamix can support IT management and support functions and has capabilities that provide general customer support or management of other non-IT functions like facilities and human resources too.
This form is used to create new ticketing applications in TeamDynamix
This form can be used to request, update or remove access to TeamDynamix Ticketing applications
This form is to request a TeamDynamix Dashboard be created, modified, and or pushed to TDX Technicians
This form can be used to submit ideas for how TeamDynamix can be improved
This form can be used to request a new group or remove an existing group. A new group will be created in both TeamDynamix and MCommunity. The two groups will be synced. Removal of an existing group only applies to TeamDynamix and group owner(s) are responsible for removing the group from MCommunity.
This form is to request a new TeamDynamix Google mailbox for a TeamDynamix email monitor to create tickets via inbound email. If you have a current Google mailbox with an email monitor, consider adding to the existing mailbox.
This form is to inquire about the use of TDX iPaas, a web-based platform that connects different systems, technologies, applications that are hosted both on premise or the cloud.
This form can be used to add, update, or remove access for the TeamDynamix Project & Portfolio Management application.
This Service provides support from the ITS Project Management Office for the TeamDynamix PPM module.
This form is to request that the ITS Service Support team remove sensitive data such as Social Security Numbers from TeamDynamix tickets
This form is to request support for the TeamDynamix application. Requests submitted via this form are assigned to the team that includes the ITS U-M global administrators for TeamDynamix
This form is to request either a response template or a task template to be built in TeamDynamix. A response template is canned text for messages that you can use to efficiently respond within a TeamDynamix ticket. Request either a response template or a task template to be built in TeamDynamix.
This form is to request access to or remove access from TeamDynamix ticket and survey data views for reporting external to TeamDynamix. You must have access to TeamDynamix already in order to request access to the ticket or survey data to use with other reporting applications. The request has an approval workflow and provides access to the same ticket or survey data the user can access in TeamDynamix.
Internal to ITS this service supports administrative applications running in Linux environments
This form is used to designate a customer as a VIP or to remove a customer's VIP status. By default, all Faculty, and members of the "3D list" are VIP by default. The MiWorkspace Service needs to identify additional customers as VIPs.
NOTE: This is not Executive support. Select the ITS-MiWorkspace Executive Support form for VIP support changes.
Siteimprove is U-M’s supported platform for monitoring and improving the accessibility and usability of university websites. It provides actionable insights, automated checks, and powerful reporting to help units maintain high standards aligned with SPG 601.20 Electronic and Information Technology Accessibility. Please use this form to add, change, or delete information in the Siteimprove Platform, and for questions or issues with the Web Accessibility Scanning Service.