MiVideo: Kaltura Express Capture Failed to Allocate Resource Error

Environment

Canvas
MiVideo Mediaspace
MacOS
Windows

Issue

Users attempting to launch Express Capture see a "Failed to allocate resource" error message.

Resolution

MacOS

• Verify your browser is not blocking access to the camera or microphone
  • Safari
    1. Refresh the page, if you are prompted then select "Allow"
    2. Otherwise, click Safari > Settings for "umich.instructure.com"
    3. Change Camera and Microphone to "Allow"
    4. Refresh page
  • Chrome
    1. Check the camera icon in your browser URL address field. If it has an “x” on it, click it.
    2. Select "Allows allow https://https://umich.instructure.com/ to continue to access your camera and microphone"
    3. Refresh page
  • Firefox
    1. Check the camera icon in your browser URL address field. If it is crossed out, click it.
    2. Click the "Blocked Temporarily" box to remove the block and allow the browser access to the device
    3. Refresh page and select "Allow"
• Verify MacOS is not blocking camera or microphone access to the browser app
  • Control access to the camera on Mac
  • Control access to the microphone on Mac

Windows

• Verify your browser is not blocking access to the camera or microphone
  • Chrome
    1. Check the camera icon in your browser URL address field. If it has an “x” on it, click it.
    2. Select "Allows allow https://https://umich.instructure.com/ to continue to access your camera and microphone"
    3. Refresh page
  • Firefox
    1. Check the camera icon in your browser URL address field. If it is crossed out, click it.
    2. Click the "Blocked Temporarily" box to remove the block and allow the browser access to the device
    3. Refresh page and select "Allow"
• Verify Windows is not blocking camera or microphone access
  • Manage app permissions for your camera in Windows
  • Turn on app permissions for your microphone in Windows 10

Resources and Questions

• Check out the new Academic Technology@Michigan website for course planning resources from across U-M
• Visit the Canvas @ Michigan site for faculty including the U-M Instructor Guide with links to additional support resources from across campus
• Check out the Canvas and MiVideo tutorials

For additional questions, please contact the ITS Service Center