TeamDynamix Groups and How They are Synced

Environment

TeamDynamix (TDX)

Issue

TeamDynamix Administrators need to understand how TeamDynamix groups work.  

Resolution

TeamDynamix Groups and MCommunity Groups

  • TDX leverages groups for several areas, the most common being Responsible Groups
    • These groups are managed by membership of MCommunity groups
    • To find the MCommunity Group that syncs to TDX search for the group name in MCommunity with a TDX-prefix. For example, to find the group ITS-Collaboration, search in MCommunity for TDX-ITS-Collaboration
  • Individuals must be granted access to the application in addition to being designated a member of the MCommunity group for their TDX account to be associated with these TDX Groups
  • You must use the group creation process to have these groups created for you
    • TDX Group Request
    • Once your group(s) has been created, you can add individuals to the MCommunity group(s)
    • TDX does not support sub-groups or nested groups within MCommunity groups.
  • If you need to have a large number of groups created, you may choose to use the Bulk Group Creation process.

In MCommunity, the group name includes TDX- as a prefix. That prefix does not appear in the TeamDynamix group list. See Request a TeamDynamix Responsible Group.

MCommunity and TDX Group Synchronization

Twice a day at 6:00am and 6:00pm, MCommunity groups are synchronized with the TDX groups. If you add the user to the application after the MCommunity group, it will catch up at the next scheduled synchronization time. 

Additional Information

About TeamDynamix Bulk Group Creation.

Need additional information or assistance? Submit a request here: ITS-TeamDynamix Support.

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Details

Article ID: 7972
Created
Tue 4/26/22 1:20 PM
Modified
Tue 2/6/24 1:06 PM