Request a TeamDynamix Responsible Group

Environment

ITS Ticketing Application in TeamDynamix

Issue

How do I request a Responsible Group in TeamDynamix, and what are the naming conventions and restrictions for TeamDynamix groups?

Resolution

Use the following form to request a new Responsible Group in TeamDynamix

• Public Form: https://teamdynamix.umich.edu/TDClient/30/Portal/Requests/TicketRequests/NewForm?ID=wxV1rhphI-o_
• Internal to ITS: use form "ITS-TeamDynamix Groups - Form"

Naming Conventions and Restrictions

Groups within TeamDynamix are global, so group names should begin with the university organizational acronym followed by a dash; example ITS-, LSA-, SSC-.

Names for TeamDynamix groups are created in concert with ITS MCommunity groups. As a result, the names of groups must adhere to the following restrictions to meet both applications:

• Must be between 9 and 60 characters long
• Can contain any letter or number
• Cannot contain spaces or single quote marks (') or parentheses ()
• Can contain dashes (-)
• Should be descriptive and easy to read
• Cannot contain other special characters, such as dots (.), slashes (/ \), or ampersands (&)
• Cannot end in the word "-request" or "-requests" because it conflicts with mail routing auto-replies that include "-request"
• Cannot end in the word "-error" or "-errors" because it conflicts with mail headers that include "-errors"
• Cannot contain "TDX-"

Additional Information

• Groups cannot be renamed within MCommunity. If a name change is desired within TeamDynamix, a new group must be requested.
• Group names in MCommunity display as TDX-prefix-groupname. The corresponding group in TDX is prefix-groupname.
• TeamDynamix and MCommunity sync together at 6am and 6pm.

For additional information, submit a request here: ITS-TeamDynamix Support.