Dropbox: "Couldn't Start Dropbox" Error

Environment

U-M Dropbox

Issue

I am receiving the following error when attempting to launch the Dropbox desktop app on Mac: "Couldn't start Dropbox."

Resolution

You should first attempt to troubleshoot the issue by doing the following:

• Sign out of and back into the Dropbox desktop app.
• Restart your computer.
• Uninstall and reinstall the desktop app.

If none of the steps above resolve the issue, try the following steps:

1. Go to System Settings.
2. Select Privacy & Security from the left navigation.
3. Click Full Disk Access. (You may need to click the lock icon in the bottom left corner to make a change.)
4. Find Dropbox and toggle it on. You will need to enter your password/biometric to confirm.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.