Body
Environment
U-M Dropbox
Issue
I am receiving the following error when attempting to launch the Dropbox desktop app on Mac: "Couldn't start Dropbox."
Resolution
You should first attempt to troubleshoot the issue by doing the following:
- Sign out of and back into the Dropbox desktop app.
- Restart your computer.
- Uninstall and reinstall the desktop app.
If none of the steps above resolve the issue, try the following steps:
- Go to System Settings.
- Select Privacy & Security from the left navigation.
- Click Full Disk Access. (You may need to click the lock icon in the bottom left corner to make a change.)
- Find Dropbox and toggle it on. You will need to enter your password/biometric to confirm.
Additional Information
Need additional information or assistance? Contact the ITS Service Center.