Kaltura MiVideo Express Capture Error in Safari

Environment

Canvas
MiVideo MediaSpace
Safari 13 and Safari 14

Issue

Safari 13 and Safari 14 users working with Express Capture see an error "Your browser doesn't support this tool. Try again with a current version of Chrome, Firefox, Edge or Safari."

Resolution

This is a current known issue. The vendor, Kaltura is working on a solution.

Possible workarounds:

• Use Firefox or Chrome on Mac
• Download and install the Kaltura Capture software application and record with that instead. See the Upload Media Using Kaltura Capture article to learn how to install and use this application.

Related Articles

See related Kaltura Express Capture articles for more information about using this HTML recorder.

Additional Information

• Visit the Canvas @ Michigan site for faculty including the U-M Instructor Guide with links to additional support resources from across campus
• Check out the Canvas and MiVideo tutorials
• For additional questions, please contact the ITS Service Center
• New to MiVideo? Schedule a MiVideo Consult