MiVideo: Kaltura Express Capture Error in Safari

Environment

Canvas
MiVideo Mediaspace
Safari on MacOS

Issue

Safari users working with Express Capture see an error "Your browser doesn't support this tool. Try again with a current version of Chrome, Firefox, Edge or Safari."

Resolution

Express Capture is only supported for the latest 2 versions of Safari.

Possible solutions:

• Upgrade your Mac for a newer version of Safari.
• Use Firefox or Chrome on Mac.
• Download and install the Kaltura Capture software application and record with that instead. See the Upload Media Using Kaltura Capture article to learn how to install and use this application. MacOS versions older than MacOS 13 are not supported, see Apple's Update macOS on Mac.
• As an alternative, QuickTime player also provides a screen recorder. Or use Zoom and either record locally then upload the recording to your My Media, or record to the cloud and then use the Zoom Recordings Manager to copy to your My Media.

Resources and Questions

• Check out the new Academic Technology@Michigan website for course planning resources from across U-M
• Visit the Canvas @ Michigan site for faculty including the U-M Instructor Guide with links to additional support resources from across campus
• Check out the Canvas and MiVideo tutorials

For additional questions, please contact the ITS Service Center