Using the TeamDynamix Hub to Transfer Tickets to Other Applications

Environment

TeamDynamix ticketing applications in campus departments and units and the Hub ticketing application

Issue

How do I transfer a ticket from one TeamDynamix application to another?

Resolution 

To move a ticket from your TDX application to another TDX application, simply select the right app to move it to, then it will automatically be transferred to that app. The Hub is an app that connects all the TDX apps, and enables ticket transfers between TDX apps. 

Transfer a ticket:

  1. Open the ticket you want to transfer
  2. Click Actions and then select Move to Application
  3. Under >TDX Hub, pick the application to transfer to, add a comment, click Move -> OK
    • NOTE: Do not change the Responsibility Group from the auto assigned default unless directed to do so by the group or individual receiving the ticket. 

 

Application or Group to which the ticket needs to be transferred Actions -> Move to Application -> TDX Hub ·Other Application
Academic Human Resources To AHR
Alumni Association To AAUM
Center for Academic Innovation To CAI
Child and Family Centers To CFC
Clements Library IT To Campus CLEM
Climate and Space Engineering To CLaSP
College of Engineering (CoE) NOT all Engin supported by CoE (see EECS support) To CoE
College of Engineering Advancement (ENG-ADV) To ENG-ADV
College of Engineering CoE Mechanical Engineering (CoE-ME-IT) To CoE ME-IT
Data Access Requests To Campus Data Access
Data Governance (DG) To DG
Dialysis Data (DialysisData) To Dialysis Data
Division of Public Safety and Security (DPSS) To DPSS
Duderstadt Facilities To Campus Duderstadt Facilities
Duderstadt Media Commons Tech Support To Campus DMC Tech Support
Facilities & Operations Information Services (FOIS) To FOIS
Flint Facilities & Operactions To Flint FACOP
Flint Enrollment Management To Campus Flint Enrollment Management
Flint Information Technology Services (ITS) To Flint ITS
Flint Institutional Analysis (IA) To Campus Flint Northbank Center
Flint Northbank Center To Campus Flint IA
Flint Office of Registrar To Campus Flint RO
Flint Online Digital Education (ODE) To Flint ODE
Flint Procurements and Contracts To Campus Flint Procurement and Contracts
Flint School of Nursing Communications To Campus Flint SON Comms
Ford School for Public Policy To Campus FSPP
Fraternity and Sorority Life To Campus FSL
Global Engagement (GET) To Campus Global Engagement
HITS (Michigan Medicine) To HITS (Michigan Medicine)
Information and Technology Services (ITS) To ITS
Institute for Social Research Survey Research Organization Finance To ISR SRO Finance
Institute for Social Research Survey Research Organization STARRS To ISR SRO STARRS
Institute of Continuing Legal Education To Campus ICLE
International Center (IC) To IC
ITS User Advocate (ITS UA) To ITS-UA
Kresge Library - Michigan Ross (KRESGE) To KRESGE
LSA Advancement (LSA-ADV) To LSA Advancement
LSA Facilities To LSA-FO
LSA Technology Services (LSA-TS) To LSA-TS
Marsal Family School of Education (Previously School of Education/SOE) To MARSAL
Michian Online CAI Online Course Support To MO
Michigan Institute for Care Management and Transformation To Campus MICMT
Michigan Medicine Development (MM-DEV) To MMDev
Michigan Medicine Pharmacology To Campus Pharmacology
Office of Enrollment Management Tech (OEM-Tech) To OEM-Tech
Office of Financial Aid To OFA
Office of Undergraduate Admissions (OUA) To OUA
Office of University Development (DEV) - known as OUD To DEV
Organizational Learning (OL) To OL
Rackham Graduate School Finance and Fellowships To RACK
Registrar's Office (RO) To RO
Ross Research Support (RRAT) To RRAT
School for the Environment and Sustainability (SEAS) To SEAS
School of Dentistry (DENT) To DENT
School of Law To LAW
School of Music, Theatre & Dance (SMTD) To SMTD
School of Public Health (SPH) To SPH
Shared Services Center (SSC ) To SSC
Stamps School of Art & Design To STAMPS
Student Life Campus Information Center (SL-CIC) To SL-CIC
Student Life Palmer Commons (SL-PALM) To SL-PALM
Student Life Rec Sports To Campus SL-Rec Sports
Student Life Technology Solutions (SL) also known as SLTS To SL
Student Life Unions (SL-UU) To SL-UU
Student Life Wolverine Wellness Course Support To Campus SL-WW-CourseSupport
Student Life Wolverine Wellness SEAP To Campus SL-WW-SEAP
The Michigan Institute for Computational Discovery and Engineering To Campus MICDE
The Research Analysis & Data Integration Office To RADIO
The Student Organization Funding Committee To Campus SOC/SOF
Treasurer's Office To TO
U-M School of Nursing (UMSN) also known as UMSON To UMSN
UM Museum of Art IT (UMMA) To UMMA
University Finance (FIN) To FIN
University Library To ULIB

Additional Information

 

iPaaS ITS note which details the Changed Application from, Changed Form from, Changed Classification from, and Changed Type from, in addition to the service request attributes and ends with "This ticket was transferred to your application via the Hub."

Need additional information or assistance? Submit a request here ITS-TeamDynamix Support.