Environment
Transferring tickets in TeamDynamix to campus departments and units using TeamDynamix
Issue
How do I transfer tickets from ITS TeamDynamix to other campus units in TeamDynamix?
Resolution
Transfer the ticket to either the group in ITS Tickets or to the group in another TDX application via the Hub.
ITS Tickets
The following responsible groups are in the ITS Ticketing application. Simply update the Responsible Group on the ticket to assign to one of these unit groups: For more information, see
| Unit IT Groups |
ARC Unit Groups: |
| |
|
| |
COE-ARCTS-unitsupport |
| AUD-UnitIT University Audits |
DENT-ARCTS-unitsupport |
| FSPP-UnitIT Ford School of Public Policy |
FSPP-ARCTS-unitsupport |
HRIS-UnitIT UHR-DataAnalytics-UnitIT |
HITS-ARCTS-unitsupport |
| KINES-UnitIT School of Kinesiology |
ISR-ARCTS-unitsupport |
| OFA-UnitIT Office of Financial Aid |
KINES-ARCTS-unitsupport |
| OUD-UnitIT Office of University Development |
LAW-ARCTS-unitsupport |
| PCM-UnitIT Print Copy Mail |
LSA-ARCTS-unitsupport |
| PHAR-UnitIT College of Pharmacy |
LSI-ARCTS-unitsupport |
| RACK-UnitIT Rackham Graduate School |
PHAR-ARCTS-unitsupport |
| SSW-UnitIT School of Social Work |
ROSS-ARCTS-unitsupport |
| TCAUP-UnitIT Taubman College of Architecture and Urban Planning |
SEAS-ARCTS-unitsupport |
| ULIB-UnitIT University Library |
SMTD-ARCTS-unitsupport |
| UMOR-UnitIT University of Michigan Office of Research |
SOE-ARCTS-unitsupport |
| UMSI-UnitIT School of Information |
SON-ARCTS-unitsupport |
| UMTRI-UnitIT University of Michigan Transportation Research Institute |
SPH-ARCTS-unitsupport |
| |
SSW-ARCTS-unitsupport |
| |
STAMPS-ARCTS-unitsupport |
| |
TCAUP-ARCTS-unitsupport |
| |
UMSI-ARCTS-unitsupport |
The Hub
The list above is for teams in ITS-Tickets, For teams not in ITS-Tickets, Use the Hub to transfer tickets to other TeamDynamix applications. See Article ID: 3420.
Additional Information
For more details on the Hub, see Article ID: 3420.
Submit a request here ITS-TeamDynamix Support.