Email Notifications not Being Sent to Participants Due to Being Flagged as Bad by Canvas

Environment

Canvas Email Notifications

Issue

Email notifications are not being sent from Canvas to your email address listed in Canvas settings.

Resolution

If you detect email notifications from Canvas have stopped being generated and sent to the email listed in the notifications settings, the following should be checked.

  • Go to https://umich.instructure.com/profile/settings
  • In the upper right side, check the email address for a red exclamation point or a green check mark. 
  • If you see a red exclamation point, you will need to reset your email address. Canvas will flag an email address if messages to the email address are rejected.
    • To reset your email address, you will need to delete it and re-add it. Here are the steps to follow:
      1. If you only have one email address listed, you will need to add an additional email address. The address you add can be a personal email address or you can add +canvas to your umich.edu email address (example: uniqname+canvas.umich.edu). You can delete this email address after you complete these steps. If you have more than one email address listed, you can continue to the next step.
      2. Change your default email address.
      3. Delete the email address that is flagged with the exclamation point.
      4. Add back the email address you deleted in the previous step.
      5. Confirm the email address you re-added.
      6. Change your default address back to the original email.
      7. Delete the email address you added in step 1 (if applicable).
  • If you see a green check mark, you will need to confirm your email address. You can click the email address and you will be prompted to confirm you email address.

Additional Information

After resetting an email address, future email notifications should be sent to the address.  Prior notifications that would have been generated while the email was flagged will not be sent.

Details

Article ID: 3186
Created
Tue 7/21/20 9:02 AM
Modified
Tue 8/31/21 4:05 PM