Email Notifications not Being Sent Due to Being Flagged as Bad by Canvas

This article will assist in determining issues with Canvas notifications not being sent to a user's email address. These are particularly relevant for situations when emails have been received in the past and have recently stopped.

Environment

Canvas
Email Notifications

Issue

Email notifications are not being sent from Canvas to your email address listed in Canvas settings.

Resolution

If you detect email notifications from Canvas are not being sent to the email listed in your notifications settings, the following should be checked.

• Go to https://umich.instructure.com/profile/settings
• In the upper right, look for an icon next to your email address. 
• If you see a gray exclamation point, you will need to confirm your email address. You can click the email address and you will be prompted to confirm you email address.
• If you see a red exclamation point, you will need to reset your email address. Canvas will flag an email address if messages to the email address are rejected.
  • To reset your email address, you will need to delete it and re-add it. Here are the steps to follow:
    1. If you only have one email address listed, you will need to add an additional email address. The address you add can be a personal email address or you can add +canvas to your umich.edu email address (example: uniqname+canvas.umich.edu). You can delete this email address after you complete these steps. If you have more than one email address listed, you can continue to the next step.
    2. Change your default email address.
    3. Delete the email address that is flagged with the exclamation point.
    4. Add back the email address you deleted in the previous step.
    5. Confirm the email address you re-added.
    6. Change your default address back to the original email.
    7. Delete the email address you added in step 1 (if applicable).

After resetting an email address, future email notifications should be sent to the address.  Prior notifications that would have been generated while the email was flagged will not be sent.

Additional Information

• Check out the new Academic Technology@Michigan website for course planning resources from across U-M
• Visit the Canvas @ Michigan site for faculty including the U-M Instructor Guide with links to additional support resources from across campus
• Check out the Canvas and MiVideo tutorials

For additional questions, please contact the ITS Service Center