Canvas Media Gallery Video File Upload Delay

Environment

Canvas

Issue

Ensuring Media Gallery video files were uploaded successfully

Resolution​​​​​​​

  • When uploading directly to the Media Gallery, the delay between uploading & publishing is expected and normal, due to Kaltura converting the video file
  • The larger the video file, the longer it can take for it to be processed on the server
  • Once the video is uploaded and before it becomes available in the Media Gallery you can view the status of the upload in your My Media
    • Canvas: Account > My Media > click the video name
    • The Media page will display with a message "Media is being processed" until processing is complete

Additional Information

Details

Article ID: 297
Created
Mon 4/20/20 8:13 AM
Modified
Tue 12/7/21 12:20 PM