Canvas Media Gallery Video File Upload Delay

Environment

Canvas

Issue

Ensuring Media Gallery video files were uploaded successfully

Resolution

• When uploading directly to the Media Gallery, the delay between uploading & publishing is expected and normal, due to Kaltura converting the video file
• The larger the video file, the longer it can take for it to be processed on the server
• Once the video is uploaded and before it becomes available in the Media Gallery you can view the status of the upload in your My Media
  • Canvas: Account > My Media > click the video name
  • The Media page will display with a message "Media is being processed" until processing is complete

Additional Information

• Check out the new Academic Technology@Michigan website for course planning resources from across U-M
• Visit the Canvas @ Michigan site for faculty including the U-M Instructor Guide with links to additional support resources from across campus
• Check out the Canvas and MiVideo tutorials

For additional questions, please contact the ITS Service Center