Google: Renew a Shared Account

Environment

U-M Google, Shared Accounts

Issue

How do I renew a Google Shared Account using the ITS Shared Account Manager?

Resolution

To improve the lifecycle management of Google Shared Accounts, you are required to renew the account annually using the ITS Shared Account Manager tool. (This process is similar to the existing MCommunity group renewal process, wherein you will be notified 30 days before the account expires and asked to use the tool to renew both the account and its associated group.)

All Shared Accounts that were not imported into the ITS Shared Account Manager tool have been deleted and are unrecoverable.

To renew your Shared Account:

  1. Speak with the other Shared Account owners to ensure only one of you completes the process.
    • You must be a faculty or regular staff member and an owner in the associated MCommunity group to renew.
  2. Go to the ITS Shared Account Manager tool.
  3. Find your Shared Account from the list under "Google Shared Accounts You Own" and click Edit beside it.
  4. Click Renew now.
  5. Confirm the owners listed are correct by checking the confirmation box. If they aren't, click Update Owners and follow the prompts.
  6. Click Renew Shared Account.

Your Shared Account has been successfully renewed for one year. Refer to Shared Accounts in U-M Google for details on using the tool to manage accounts, including changing the owners, Google display name, and associated school/college/unit.

Additional Information

  • Shared Accounts created after September 10, 2024 are automatically added to the tool, and their expiration date is 365 days from the date they were created.
  • If the Shared Account is no longer needed, speak with the other owners before requesting its deletion by submitting a ticket to the ITS Service Center.
  • If you do not want to be a Shared Account owner anymore, you must ask another owner to remove you from the account using the ITS Shared Account Manager tool. You cannot remove yourself using the tool.

Need additional information or assistance? Contact the ITS Service Center.

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