Environment
University of Michigan, Landline, Non-Smart Cell Phone, or Softphone in Duo
Issue
Instructions for enrolling your landline telephone, non-smart cell phone, or softphone in Duo so you can use it for two-factor authentication (2FA) at U-M.
Resolution
The steps below detail how to enroll in Duo two-factor at U-M for the first time.
Note: If you have already started using Duo two-factor at U-M and want to add a device, refer to the steps in Manage Your Duo Devices.
For best results, complete these steps on a desktop or laptop computer.
- Go to UMICH Account Management and log in.
- Click Setup Duo.
- Click Next on the Welcome to Duo Security screen.
- Click Next on the Did you know? screen.
- Click Next on the What can you do? screen.
- Select Phone number.
- Enter the phone number.
- Click Continue.
- Click Yes, it’s correct if the correct phone number appears.
- Click Send me a passcode or Or call my phone.
- Verify the phone call or enter the passcode that was sent via text message to your phone.
- Click Verify.
- Click Continue.
- If you have another device or phone number to add as a backup option, select it now, or click Skip for now.
- Click Log in with Duo.
Additional Information
Need additional information or assistance? Contact the ITS Service Center.