Annoto: Videos not showing up in Dashboard Hub

Environment

Annoto
Canvas
MiVideo Mediaspace

Issue

I have a published video but that video is not displaying on the Annoto dashboard Hub tab.

Resolution

Canvas

Common Reasons

  • The video was published in the course prior to enabling Annoto (this can occur when importing a previous Canvas course with embedded videos).
  • The video was published in the Media Gallery and never played (this includes importing a Media Gallery from a previous course).

Solution

  • The video has to load in the player once before it will show up on the Annoto Dashboard.
  • If the video is embedded, navigate to the page. There is no need to play the video, it just has to load in the player.
  • If the video is published in the Media Gallery, navigate to the Media Gallery and click on the video to load the player.

Mediaspace

Common Reasons

  • The video was published in a channel prior to enabling Annoto.
  • The video has never been played.

Solution

  • The video has to load in the player once before it will show up on the Annoto Dashboard.
  • Navigate to the channel and click on the video to load the player.

Resources and Questions

For additional questions, please contact the ITS Service Center.