Help with patient registration, scheduling, check-in and check-out, payment collection, MyChart, and work queues.
Help with treatment plans, notes, CEUs, closing encounters, provider tasks, and inbasket.
Help with payment plans, claims issues, and related billing questions.
Help with logging in to or accessing Epic, Parallels, and related systems.
Help with the login access, Lookback tool, imaging, workstation equipment, and other technology or connection needs.
Help with requests for new or changed access to Epic features or functionality for existing users. These requests require review or leadership approval.
Help with data conversion questions, patient record questions, report location, and questions about how to run reports.
How to questions or training related
Help with Epic or Parallels slowness, freezing, disconnections, and other connectivity issues.
Help with issues or problems involving the TagURIt inventory management system.
Questions about moved data, past records, or patient information in the system.