Popular Services
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
Help with patient registration, scheduling, check-in and check-out, payment collection, MyChart, and work queues.
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
Help with treatment plans, notes, CEUs, closing encounters, provider tasks, and inbasket.
Help with the login access, Lookback tool, imaging, workstation equipment, and other technology or connection needs.
Facilities provides tables, chairs, coat racks, and bins with delivery, while set-up is the organizer's responsibility.
Printing and associated copy, scan, fax services.
The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation
Imaging services including MiPACS, Dolphin, Primescan, and Omnicams
Help with payment plans, claims issues, and related billing questions.
Help with issues or problems involving the TagURIt inventory management system.
Gmail, the Google Suite, DataMotion, Microsoft 365, eSignature
Requests to add, remove, or change permissions on other services
Requests for new MiDent accounts or for changes to existing permissions visit MiTools.
Questions about moved data, past records, or patient information in the system.
Consulting and support for the MiDent (axiUm) Finance modules. This effort is in partnership with the Dental Billing Office and Finance Team.
This service is an online survey platform and tool with features including survey creation, distribution, analysis, and storage available to all U-M faculty, staff, and students
Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support
Help with logging in to or accessing Epic, Parallels, and related systems.