Popular Services
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
Help with patient registration, scheduling, check-in and check-out, payment collection, MyChart, and work queues.
Help with the login access, Lookback tool, imaging, workstation equipment, and other technology or connection needs.
Help with payment plans, claims issues, and related billing questions.
Help with treatment plans, notes, CEUs, closing encounters, provider tasks, and inbasket.
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
Help with data conversion questions, patient record questions, report location, and questions about how to run reports.
Questions about system setup, build, or behavior that seems different than expected.
Access to systems supporting remote access to Dentistry resources
Facilities provides tables, chairs, coat racks, and bins with delivery, while set-up is the organizer's responsibility.
Help specifying and ordering technology products
The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation
Help with Epic or Parallels slowness, freezing, disconnections, and other connectivity issues.
Imaging services including MiPACS, Dolphin, Primescan, and Omnicams
Gmail, the Google Suite, DataMotion, Microsoft 365, eSignature
Classrooms, teaching labs, virtual learning environments - hardware and software
Requests to add, remove, or change permissions on other services
This service is an online survey platform and tool with features including survey creation, distribution, analysis, and storage available to all U-M faculty, staff, and students
Distribution, installation, and troubleshooting of software and licenses.
Requests for new MiDent accounts or for changes to existing permissions visit MiTools.