Popular Services

Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.

Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.

This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.

Get assistance with software selection, purchasing, and licensing within the School of Dentistry.

Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...

This service is an online survey platform and tool with features including survey creation, distribution, analysis, and storage available to all U-M faculty, staff, and students

Access to systems supporting remote access to Dentistry resources

The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation

Printing and associated copy, scan, fax services.

Distribution, installation, and troubleshooting of software and licenses.

For all regular updates to Dentistry public websites (includes dent.umich.edu, news.dent.umich.edu, etc.) - as well as - the reporting of issues/errors on any of those sites. Note: This does not include MiTools.

Requests to add, remove, or change permissions on other services

Requests for loaners, returns, or issues with those loaners

Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support

Requests for new MiDent accounts or for changes to existing permissions visit MiTools.

FRS allows students to request input from members of faculty during clnical sessions

Communication with patients. Includes the Televox voice messaging and SMS system.

Help specifying and ordering technology products

Imaging services including MiPACS, Dolphin, Primescan, and Omnicams

Design, implementation and support of web-based systems.

Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.

Report issues with existing Tableau workbooks