Popular Services
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
Requests for new MiDent accounts or for changes to existing permissions visit MiTools.
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
Classrooms, teaching labs, virtual learning environments - hardware and software
Imaging services including MiPACS, Dolphin, Primescan, and Omnicams
Help specifying and ordering technology products
Requests to add, remove, or change permissions on other services
Requests for loaners, returns, or issues with those loaners
This service is an online survey platform and tool with features including survey creation, distribution, analysis, and storage available to all U-M faculty, staff, and students
Support for mobile devices such as tablets
The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation
Access to systems supporting remote access to Dentistry resources
Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support
Distribution, installation, and troubleshooting of software and licenses.
Printing and associated copy, scan, fax services.
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
Access to Tableau workbooks or other data visualization products
Design, implementation and support of web-based systems.
Training, communication, education, organizational change management.