Popular Services

Support for laptop and desktop computers, particularly the hardware and operating systems

General, uncategorized request for service with Dental Informatics and Chair Repair.

Requests for new MiDent accounts or for changes to existing permissions.

Distribution, installation, and troubleshooting of software and licenses.

Printing and associated copy, scan, fax services.

Network connectivity - wired, wireless, broadband... including firewalls and access.

Help specifying and ordering technology products

Report issues with existing Tableau workbooks

Design, implementation and support of web-based systems.

Extracts and management of data sets

Problems with the MiTools intranet service - errors or system failures

Requests to add, remove, or change permissions on other services

Hard and soft phones, phone trees and voice prompts

Access to systems supporting remote access to Dentistry resources

Gmail, the Google Suite, DataMotion, Microsoft 365, eSignature

Access to Tableau workbooks or other data visualization products

Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support

Zoom, BlueJeans, Google Video Solutions

Imaging services including MiPACS, Dolphin, Primescan, and Omnicams

FRS allows students to request input from members of faculty during clnical sessions

The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation