Popular Services
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
Assistance with digital accessibility including training and reviews of small amounts of content.
Facilities provides tables, chairs, coat racks, and bins with delivery, while set-up is the organizer's responsibility.
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
Help specifying and ordering technology products
For all regular updates to Dentistry public websites (includes dent.umich.edu, news.dent.umich.edu, etc.) - as well as - the reporting of issues/errors on any of those sites. Note: This does not include MiTools.
Requests for new MiDent accounts or for changes to existing permissions visit MiTools.
Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support
Printing and associated copy, scan, fax services.
Classrooms, teaching labs, virtual learning environments - hardware and software
Imaging services including MiPACS, Dolphin, Primescan, and Omnicams
Distribution, installation, and troubleshooting of software and licenses.
Audio Video support for events in classrooms, conference rooms, or event spaces.
Assistance with workflow analysis, technical questions, IT strategy, training, analytics, and more.
Network connectivity - wired, wireless, broadband... including firewalls and access.
Requests for loaners, returns, or issues with those loaners
Get assistance with software selection, purchasing, and licensing within the School of Dentistry.
The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation
The Online Registration and Health History application facilitates patient registration so patients can enter demographic, insurance, and health history information before their appointment.