Popular Services

Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.

Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.

Help with patient registration, scheduling, check-in and check-out, payment collection, MyChart, and work queues.

Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...

How to questions or training related

Help with payment plans, claims issues, and related billing questions.

Help with treatment plans, notes, CEUs, closing encounters, provider tasks, and inbasket.

This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.

Help with the login access, Lookback tool, imaging, workstation equipment, and other technology or connection needs.

Facilities provides tables, chairs, coat racks, and bins with delivery, while set-up is the organizer's responsibility.

Classrooms, teaching labs, virtual learning environments - hardware and software

Help with data conversion questions, patient record questions, report location, and questions about how to run reports.

Gmail, the Google Suite, DataMotion, Microsoft 365, eSignature

Help specifying and ordering technology products

Help with Epic or Parallels slowness, freezing, disconnections, and other connectivity issues.

Help with issues or problems involving the TagURIt inventory management system.

Printing and associated copy, scan, fax services.

Imaging services including MiPACS, Dolphin, Primescan, and Omnicams

Requests for loaners, returns, or issues with those loaners

Audio Video support for events in classrooms, conference rooms, or event spaces.

The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation

Requests for new MiDent accounts or for changes to existing permissions visit MiTools.

Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support