Popular Services

Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.

Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.

This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.

Requests for new MiDent accounts or for changes to existing permissions visit MiTools.

Get assistance with software selection, purchasing, and licensing within the School of Dentistry.

Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...

Digital dentistry technology, including mills, signature pads, and swipe card readers

Access to systems supporting remote access to Dentistry resources

Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support

Report issues with existing Tableau workbooks

Requests to add, remove, or change permissions on other services

Distribution, installation, and troubleshooting of software and licenses.

This service is an online survey platform and tool with features including survey creation, distribution, analysis, and storage available to all U-M faculty, staff, and students

Help specifying and ordering technology products

Printing and associated copy, scan, fax services.

The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation

Classrooms, teaching labs, virtual learning environments - hardware and software

Imaging services including MiPACS, Dolphin, Primescan, and Omnicams

Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.

For all regular updates to Dentistry public websites (includes dent.umich.edu, news.dent.umich.edu, etc.) - as well as - the reporting of issues/errors on any of those sites. Note: This does not include MiTools.

Problems with the MiTools intranet service - errors or system failures

Support for loading student classes, rotations, and vacation schedules into MiDent

Support for mobile devices such as tablets