Popular Services
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
Requests to add, remove, or change permissions on other services
Facilities provides tables, chairs, coat racks, and bins with delivery, while set-up is the organizer's responsibility.
Requests for new MiDent accounts or for changes to existing permissions visit MiTools.
Printing and associated copy, scan, fax services.
Classrooms, teaching labs, virtual learning environments - hardware and software
For all regular updates to Dentistry public websites (includes dent.umich.edu, news.dent.umich.edu, etc.) - as well as - the reporting of issues/errors on any of those sites. Note: This does not include MiTools.
The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation
This service is an online survey platform and tool with features including survey creation, distribution, analysis, and storage available to all U-M faculty, staff, and students
Access to systems supporting remote access to Dentistry resources
Distribution, installation, and troubleshooting of software and licenses.
Imaging services including MiPACS, Dolphin, Primescan, and Omnicams
Assistance with digital accessibility including training and reviews of small amounts of content.
Audio Video support for events in classrooms, conference rooms, or event spaces.
Requests for loaners, returns, or issues with those loaners
Network connectivity - wired, wireless, broadband... including firewalls and access.