Popular Services
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
Distribution, installation, and troubleshooting of software and licenses.
Get assistance with software selection, purchasing, and licensing within the School of Dentistry.
Requests for new MiDent accounts or for changes to existing permissions visit MiTools.
Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support
Classrooms, teaching labs, virtual learning environments - hardware and software
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
This service is an online survey platform and tool with features including survey creation, distribution, analysis, and storage available to all U-M faculty, staff, and students
Access to systems supporting remote access to Dentistry resources
Requests to add, remove, or change permissions on other services
Network connectivity - wired, wireless, broadband... including firewalls and access.
FRS allows students to request input from members of faculty during clnical sessions
Gmail, the Google Suite, DataMotion, Microsoft 365, eSignature
Offerings that respond to, remediate, and seek to present security incidents and vulnerabilities.
Digital dentistry technology, including mills, signature pads, and swipe card readers
Help specifying and ordering technology products
Requests for loaners, returns, or issues with those loaners
Security assessment, education, and awareness.