Popular Services
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
Facilities provides tables, chairs, coat racks, and bins with delivery, while set-up is the organizer's responsibility.
Requests for new MiDent accounts or for changes to existing permissions visit MiTools.
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
This service is an online survey platform and tool with features including survey creation, distribution, analysis, and storage available to all U-M faculty, staff, and students
Get assistance with software selection, purchasing, and licensing within the School of Dentistry.
Requests to add, remove, or change permissions on other services
Printing and associated copy, scan, fax services.
Distribution, installation, and troubleshooting of software and licenses.
Help specifying and ordering technology products
Problems with the MiTools intranet service - errors or system failures
Digital dentistry technology, including mills, signature pads, and swipe card readers
Network connectivity - wired, wireless, broadband... including firewalls and access.
Support for mobile devices such as tablets
Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support
Communication with patients. Includes the Televox voice messaging and SMS system.
Dashboards and analytics projects, review and interpretation of data.
Report issues with existing Tableau workbooks
For all regular updates to Dentistry public websites (includes dent.umich.edu, news.dent.umich.edu, etc.) - as well as - the reporting of issues/errors on any of those sites. Note: This does not include MiTools.
Requests for loaners, returns, or issues with those loaners