Popular Services
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation
Printing and associated copy, scan, fax services.
Requests to add, remove, or change permissions on other services
Help specifying and ordering technology products
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
This service is an online survey platform and tool with features including survey creation, distribution, analysis, and storage available to all U-M faculty, staff, and students
Requests for new MiDent accounts or for changes to existing permissions visit MiTools.
Classrooms, teaching labs, virtual learning environments - hardware and software
Communication with patients. Includes the Televox voice messaging and SMS system.
Network connectivity - wired, wireless, broadband... including firewalls and access.
Gmail, the Google Suite, DataMotion, Microsoft 365, eSignature
Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support
Distribution, installation, and troubleshooting of software and licenses.
Facilities provides tables, chairs, coat racks, and bins with delivery, while set-up is the organizer's responsibility.
Requests for loaners, returns, or issues with those loaners
Problems with the MiTools intranet service - errors or system failures
Access to systems supporting remote access to Dentistry resources
Access to Tableau workbooks or other data visualization products
This is the Service created for the questions regarding Epic emailed to SoDEpicQuestions mcommunity group