Support for laptop and desktop computers, particularly the hardware and operating systems
General, uncategorized request for service with Dental Informatics and Chair Repair.
Requests for new MiDent accounts or for changes to existing permissions.
Distribution, installation, and troubleshooting of software and licenses.
Printing and associated copy, scan, fax services.
Network connectivity - wired, wireless, broadband... including firewalls and access.
Help specifying and ordering technology products
Report issues with existing Tableau workbooks
Design, implementation and support of web-based systems.
Extracts and management of data sets
Problems with the MiTools intranet service - errors or system failures
Requests to add, remove, or change permissions on other services
Hard and soft phones, phone trees and voice prompts
Access to systems supporting remote access to Dentistry resources
Gmail, the Google Suite, DataMotion, Microsoft 365, eSignature
Access to Tableau workbooks or other data visualization products
Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support
Zoom, BlueJeans, Google Video Solutions
Imaging services including MiPACS, Dolphin, Primescan, and Omnicams
FRS allows students to request input from members of faculty during clnical sessions
The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation