Popular Services
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
Facilities provides tables, chairs, coat racks, and bins with delivery, while set-up is the organizer's responsibility.
Help specifying and ordering technology products
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
Distribution, installation, and troubleshooting of software and licenses.
This service is an online survey platform and tool with features including survey creation, distribution, analysis, and storage available to all U-M faculty, staff, and students
Classrooms, teaching labs, virtual learning environments - hardware and software
Get assistance with software selection, purchasing, and licensing within the School of Dentistry.
For all regular updates to Dentistry public websites (includes dent.umich.edu, news.dent.umich.edu, etc.) - as well as - the reporting of issues/errors on any of those sites. Note: This does not include MiTools.
Printing and associated copy, scan, fax services.
Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support
Requests for new MiDent accounts or for changes to existing permissions visit MiTools.
Imaging services including MiPACS, Dolphin, Primescan, and Omnicams
Assistance with digital accessibility including training and reviews of small amounts of content.
Digital dentistry technology, including mills, signature pads, and swipe card readers
Assistance with workflow analysis, technical questions, IT strategy, training, analytics, and more.
Problems with the MiTools intranet service - errors or system failures
Requests for loaners, returns, or issues with those loaners
The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation